Nkuli Maseko

CUSTOMER SERVICE CONSULTANT

Johannesburg, City of Johannesburg Metropolitan MunicipalityMember since January 31, 2023

Administration

About

Highly organized and client-focused professional with over 5 years of experience in customer service, policy administration, and payment processing within the insurance sector. Proven ability to manage client inquiries, explain complex policies, and collaborate with internal teams to enhance efficiency. Possesses strong data analysis, communication, and administrative skills, with a dedication to providing exceptional service and maintaining accurate records.

Eager to leverage expertise to contribute to the success of your team.

Experience

CUSTOMER SERVICE CONSULTANT - INSUREAFRICA UNDERWRITING MANAGERS - Johannesburg, South Africa

(2023-06)

Serve as the primary point of contact for clients throughout and following the underwriting process.
Address client inquiries, concerns, and requests for information with prompt professionalism.
Articulate underwriting procedures, policies, and requirements with clarity and accuracy.
Liaise with intermediaries, claims departments, and other internal teams to resolve client needs and inquiries.
Collaborate with colleagues to elevate overall department efficiency and effectiveness.
Manage incoming queries from clients and prospective clients, adhering to defined client experience standards, service targets, and guiding principles.
Generate policy cancellation and confirmation letters, and handle all related queries.

PAYMENTS ASSISTANT - INSUREAFRICA UNDERWRITING MANAGERS - Johannesburg, South Africa

(2022-09 - 2023-06)

Receive, review, and verify invoices from clients, vehicle repairers, and service dealers for accuracy and compliance.
Capture and upload approved invoices into the company's financial or claims management system.
Schedule payments according to approved processes and payment cycles.
Monitor invoice status and follow up on outstanding documentation as required.
Respond professionally to payment-related telephone calls and email inquiries from clients, dealers, service providers, and internal departments.
Investigate and resolve payment queries, discrepancies, and outstanding transactions.
Maintain accurate records of invoices, payments, and supporting documentation.
Ensure adherence to company policies, procedures, and financial regulations.

POLICY ADMINISTRATOR - INSUREAFRICA UNDERWRITING MANAGERS - Johannesburg, South Africa

(2018-02 - 2022-08)

Perform data analysis, data capturing, validation, and policy administration.
Maintain policy records and filing for a streamlined administrative database.
Consult with Sales and Customer Services departments regarding policy amendments and general inquiries.

RECEPTIONIST - INSUREAFRICA UNDERWRITING MANAGERS - Johannesburg, South Africa

(2017-12 - 2018-02)

Greet clients, manage incoming calls, schedule meetings for senior management, and provide general office administrative support.
Deliver exceptional customer service, act as a communication liaison, and handle deliveries.