Nkululeko Tshenge
Entry-level IT Support Technician
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About
Entry-level IT Support Technician with a Higher Certificate in IT Support Services (Rosebank International University College, 2026). Skilled in technical troubleshooting, desktop/laptop configuration,Active Directory, Office 365 administration. Experienced in service desk operations, customer service and manufacturing environments, applying strong problem-solving, communication skills, and network fundamentals.
Seeking to contribute to an IT helpdesk team by delivering reliable support and improving user satisfaction.
Experience
Freelance IT Support
- Resolved hardware/software issues using remote desktop tools, improving client system uptime.
- Configured laptops/desktops with Windows OS and Office 365, reducing onboarding time for new users.
- Managed user accounts via Active Directory, ensuring secure access and compliance
Manufacturing & Operations Roles
- Oversaw production processes with 100% adherence to safety protocols, reducing incidents to zero
- Maintained accurate documentation and compliance reporting, cutting audit errors.
- Collaborated with cross-functional teams to meet daily production targets consistently
Retail & Customer Service
- Supported store operations, boosting daily sales efficiency through improved system usage.
- Handled customer queries with professionalism, reducing escalations.
- Delivered clear technical guidance to staff, increasing POS system uptime.
Education
Higher Certificate in IT Support Services – Rosebank International University College (2026)
Certificate in Chemical Handling & Basic Health & Safety
National Senior Certificate in Matric
