Customer Service Agent - SiriusXM
(2024-09)
- Assisting customers telephonically with account and service queries
- Providing professional customer support
- Resolving customer complaints and technical issues
- Updating customer information on the system
- Ensuring excellent customer experience
Customer Service Agent - Bespoke International
(2020-02 - 2023-11)
- Assisted clients telephonically with customer service queries
- Resolved customer complaints and service-related issues
- Updated and maintained accurate customer information
- Ensured all customer problems were resolved professionally and efficiently
Quality Assurance Consultant - Telkom
(2019 - 2020)
- Monitored and evaluated customer service calls
- Provided feedback and coaching to agents and team leaders
- Facilitated coaching sessions to improve performance
- Assessed calls according to quality assurance standards
Customer Service Agent - Telkom
(2015-10 - 2019-02)
- Assisted customers with account and network-related queries
- Resolved connectivity and troubleshooting issues
- Delivered professional telephonic customer support
- Captured and updated customer information accurately
Flexi Debit Order Consultant & Debt Collection Agent - ABSA Bank
(2013-09 - 2014-09)
- Contacted clients regarding debit order alignment and payment dates
- Assisted customers with payment arrangements on personal loans
- Updated and captured customer information on the system
- Handled customer accounts professionally and confidentially
Debit Order Switching Consultant - Standard Bank
(2012-08 - 2013)
Reason for Leaving: Retrenched
- Assisted clients with salary and debit order switching
- Confirmed and updated customer personal information
- Ensured accurate capturing of banking details
- Delivered professional customer service support
Receptionist - Dr Mdluli's Medical Surgery
(2011-04 - 2011-06)
Reason for Leaving: Temporary contract position
- Answered incoming calls and assisted patients
- Booked appointments and managed schedules
- Captured patient information and maintained records
- Provided administrative support to the practice
Customer Care Agent - PenTravel
(2010-01 - 2011-01)
Reason for Leaving: Fixed-term contract ended
- Assisted customers with telephonic queries
- Resolved customer complaints and service issues
- Captured and updated customer information
- Delivered excellent customer service support
Debt Collector - PenTravel
(2008 - 2010)
- Contacted debtors regarding outstanding payments
- Arranged payment plans with clients
- Updated customer details and payment information
- Maintained professional communication with clients
Telesales Agent - Fezeka Consultants
(2008-08 - 2008-12)
Reason for Leaving: Contract ended
- Conducted outbound sales calls to clients
- Promoted rewards club memberships
- Captured and updated client information
- Assisted with sales administration duties
