Nokuphiwa

I have worked for different companies, where I have obtained experience in customer service, a front desk receptionist. Working individually and as well as in a team.

Customer Service Agent at MTN Group SA (2014-01 – 2016-12)

• Determining requirements by working with customers
• Troubleshooting, clarifying issues, researching alternatives
• Maintaining call center database by entering information

Customer Care Agent at Vodacom SA (2017-01 – 2017-12)

Handling day to day customer services, taking calls and walk-ins. Unfortunately Vodacom company canceled the working agreement with the recruiter.

• Handling day to day customer services
• Taking calls and walk-ins

Customer Service Agent at Tiso Blackstar Group (2018-01 – 2020-12)

• Client interactions via email and calls
• Updating client details on database for ongoing subscriptions

Customer Service Assistant at Clicks Group SA (2021-01 – 2023-12)

• Floor assistant
• Cash office administrator
• Wellness department
• Cosmetics department

Receptionist at NULIFE Medical Inc (2024-01 – Present)

• Handling day to day running of the practice
• Booking for patients
• Administration
• Placing orders, handling visitors and arranging meetings

Matriculation – Vryheid Comprehensive Secondary School (2001-01 – 2005-12)