Maintenance Executive
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Highly organized and detail-driven Administrative & Programme Support Coordinator with over 10 years’ experience supporting operations, customer service, logistics, and cross-functional teams. Strong track record in coordinating internal and external stakeholders, managing schedules, updating registers, minute-taking, preparing reports, and ensuring seamless communication across departments. Experienced in CRM, ERP, and workflow management tools including BYNX, Zendesk, Salesforce, Freshdesk, Copilot, and Microsoft Office Suite.
Trusted for accuracy, problem-solving, and professional communication. Committed to supporting programmes, improving processes, and enabling efficient institute support services.
Maintenance Executive Moove Vehicle SA, Sandton | Feb 2024 – Present ● Coordinate cross-functional communication between Maintenance, CIM, Risk, CS, and other stakeholders. ● Prepare and distribute weekly reports and updates for management and support teams. ● Schedule and coordinate repairs, tracking unit work, and technical activities. ● Maintain and update various operational registers including tracking stock lists and repair logs. ● Collect information from departments and ensure accurate recording on BYNX and MIX systems. ● Attend and respond to queries via Freshdesk calls, emails, and chats, ensuring professional communication. ● Assist with retrieving and distributing information (video footage, tracking details) for internal teams. ● Coordinate with internal teams to plan vehicle decommissioning/commissioning and maintain related administrative records.
Powerfleet, Midrand | Jan 2021 – Jan 2024 ● Coordinated internal and external meetings, including preparing agendas and taking minutes. ● Updated CRM records and maintained accurate customer, project, and support documentation. ● Assisted with onboarding, training, and communication with clients and internal departments. ● Prepared reports, presentations, and documentation for customer review meetings. ● Acted as a liaison between customers and internal teams (sales, product, support).
Powerfleet, Midrand | Dec 2019 – Dec 2020 ● Managed administrative documentation relating to incoming goods and inventory. ● Ensured accuracy of records, maintained operational registers, and coordinated with multiple departments. ● Prepared daily/weekly reporting for management. ● Trained and supervised staff to ensure compliance with operational standards.
Powerfleet, Midrand | Jun 2015 – Nov 2019 ● Managed customer queries through multiple communication channels. ● Maintained complete and accurate CRM records. ● Prepared order documentation, quotations, and installation schedules. ● Coordinated communication between logistics, finance, projects, and technical teams. ● Assisted with meeting scheduling and client communication. Team Leader – First Road Assist First Road Assist, Kew | Mar 2012 – May 2015 ● Coordinated daily operational activities and team schedules. ● Led performance discussions, coaching, and task management. ● Ensured communication between management and staff remained efficient. ● Assisted with reporting, planning, and implementing process improvements.
TransUnion, Illovo | Jun 2010 – Sep 2011 ● Coordinated communication between suppliers, customers, and internal departments. ● Prepared weekly and monthly reports on credit accounts and payment trends. ● Maintained accurate documentation and filing systems for audits and internal use. ● Ensured timely follow-up on outstanding accounts and queries.
Bachelor of Commerce Honours in Supply Chain Management Mancosa, Durban, Kwazulu Natal In progress Bachelor of Business Administration Stadio, Johannesburg, Gauteng Graduated: 2021 National Diploma In Management Stadio, Johannesburg, Gauteng Graduated: 2019
