Nokuthula Mnisi

Experienced and dedicated Medical Aid Consultant with over 14 years of service at Bonitas Medical Aid. Currently employed as a WhatsApp Consultant, delivering efficient member support and resolving queries related to benefits, claims, authorisations, and membership. Strong background in customer service, healthcare administration, and regulatory compliance. Holds an HR Qualification and an Advanced Certificate in Computer Studies.

WhatsApp Consultant at Bonitas Medical Aid – Call Centre (2023-10 – Present)

• Assist members via WhatsApp with queries relating to benefits, claims, authorisations, and membership
• Provide accurate and timely information while maintaining high customer service standards
• Resolve member queries efficiently and escalate complex matters where necessary
• Ensure compliance with POPIA, scheme rules, and company policies

Medical Aid Consultant (Mining Industry) at Bonitas Medical Aid (2012 – 2024-08)

• Assisted members with claims processing, authorisations, and benefit explanations
• Managed inbound and outbound enquiries via phone and email
• Educated members on medical aid plans, policies, and procedures
• Maintained accurate member records and documentation
• Delivered professional, empathetic, and member-focused service

Outbound Sales Consultant (Loans) at Absa Loan Centre | African Bank | Nedbank (2003 – 2009)

Contract Ended

• Sold personal loan products through outbound calls
• Met and exceeded sales targets through effective client engagement

Sales Consultant at Nashua Mobile

• Sold mobile phone and laptop contracts
• Built strong customer relationships to drive sales performance

HR Qualification – MSC College (2011)

Advanced Certificate in Computer Studies – MSC College (2006)