Nokwanda Matsebula

I am a strong communicator who can develop and maintain successful working relationships with both internal and external staff and clients. I have excellent numeracy and logical thinking capabilities which enable me to solve problems systematically. I can bring immediate and strategic value and develop current skill set further. My general attitude in life is that “we do not face problems; we face challenges”.

PROFESSIONAL EXPERIENCE AND SIGNIFICANT ACHIEVEMENTS

DPD Laser Logistics

Operations Administrator: (January 2021 – January 2023)

My experience includes:

· Debriefing drivers’ manifests

· Compiling returns and PODs Reports.

· Managing of branch’s Accounts portal.

· Customer services. Dealing with clients’ queries on deliveries.

· Scanning freight to branch floor.

· Responsible for managing online accounts: The fashion Box, Mannatech, Takealot and Homechoice accounts.

· Compiling reports for problematic parcels and resolving queries logged.

· Updating monthly reports.

· Capturing waybills for invoices and forwarding them to the imaging department.

PROFESSIONAL EXPERIENCE AND SIGNIFICANT ACHIEVEMENTS

 DSV Mounties (Pty) Ltd

 Dispatch Clerk: (August 2018 – September 2020)

 My experience includes: 

Consolidating and deconsolidating freight from branch to branch.

· Scanning parcels in and out on delivery.

· Booking MTN, Capitec and Adhoc collections.

· Monitoring efficiency of collections and deliveries of overnight express parcels.

· Responsible for returns report.

· Monitoring branch Pre-alerts.

· Solving problematic deliveries and collections.

· Dealing with queries on deliveries and collections.

· Compiling miss- directs and freight ageing report.

· Evaluating the standard of freight received from other branches and delivered.

· Filing all necessary documents in the warehouse.

· Route evaluations

· Involved in the strategic planning of routes and assisting drivers with challenges faced on route.

· Writing minutes during operational meetings.

· Responsible for monitoring African Bank and Cashbuild deliveries.

· Monitoring branch KPI’s.

· Ensuring the update of monthly operational reports

DSV Distribution (Pty) Ltd

Data capture - Billing Specialist: (July 2017 – August 2018)

 My experience includes:

· Capturing Accounts copies for main billing

· Resolving queries on none-conforming accounts copies

· Part of the Health and Safety team – doing housekeeping assessments and injury on duty reports for the branch manager

· Doing Corrective Action, Preventative Action (CAPAs) and continual improvement projects (CIPs) for our branch audits

· Imaging of documents into image viewer

· Filing and archiving

· Receptionist – relieving the receptionist. Taking calls and assisting walk in clients

· Query resolution on missing parcels, delayed deliveries and POD requests for clients

· Generating large invoice reports and requesting credit notes where billing has been done wrongly from accounts

· Taking minutes for Branch manager meetings with both clients and internal staff.

Projects

1. UNISA Assignments submission project

· Ensured the driver collected on time and liaised with our head office when there were delays

· Captured the assignments on to Dispatcher software

· Ensured Ops team did weigh station and sent off the assignments daily

· Reported to branch manager on important milestones.

· Awarded employee of the month for my input and going the extra mile on this project.

· Booking collections for exam material.

2. DBE Book Distribution

· Was tasked to manage the PODs and CODs for these deliveries and ensuring they were updated on the system and sent to our head office for billing

· I was the quality controller for the PODs ensuring they confirmed to the ministry of education’s requirements before submission

· I was tasked to capture and upload fuel costs for the project as well as truck rentals.

 Afroshine Holdings

Public Relations Coordinator January 2017 – June 2017

My experience includes

· Planning of the 2017 Mpumalanga Investor conference

· Sourced sponsors and grants

· Identified key investors and communicated with them

· Delivered presentations of progress reports to relevant stakeholders

· Attended Campaigns.

· Designed pamphlets

· liaised with the media with regards to advertising the conference

· Managed the social media pages created for the event

QUALIFICATIONS

Degree : Bachelor of Commerce in Supply Chain & Operations Man.(Current)

Institution : UNISA

Degree : Bachelor of Arts in International Relations (2018- Incomplete)

Institution : UNISA

Diploma : National Diploma in Public Relations Management (2017)

Institution : University of Zululand

Matric : Nelspruit Private College (2013)