Customer service Team Leader / Marketing Admin
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A passionate, resilient and self motivated professional candidate of 10 years experienced , qualified and skilled customer service representative , enhanced in strategic and quality improved business outcomes in monitoring,maintaining , implementing required SLA, KPI, KRA as to meet and exceed customer expectation in a timely manner.
The combination of my skills and experience makes me flexible to work for any industry , organization in either service or operation services.
I am actively looking for a position.
Team leading , coaching, training
Implementing remedial action and contingency plan where necessary.
Experienced in Microsoft word and Microsoft excel usage.
Complain handling and resolution.
SMART principles in deadlines and moment of pleasure and expectations with customers
All office rounder in clerk and administration duties.
Ordinary level.
Professional certificate in Call / Contact Center Management
Office Clerk and Customer service manager
Professional in call center management
