General Worker at Port Elizabeth (2019-02 – 2022-07)
Worked as a general worker handling customer service, food preparation, and maintenance tasks
- Customer Service: Greeting customers, taking orders in-person or over the phone, and processing payments (cash/card) via a POS system
- Food Prep & Packing: Assembling boxes, cutting pizzas, and packing orders
- General Cleaning: Maintaining a clean, hygienic workstation to meet health standards
- Inventory & Support: Assisting with prep tasks, such as dating and labeling items, to ensure efficiency during busy periods
- Upselling: Promoting specials and new items to maximize sales
Cashier and shift supervisor at Gas cafe (2022-10 – 2024-01)
Worked as cashier and shift supervisor managing orders, transactions, and customer service
- Taking Orders: Processes orders in person and over the phone, including menu recommendations, upselling, and verifying pizza specifications
- Transaction Processing: Accurately operates the POS system, handles cash, credit card payments, and issues receipts
- Customer Service: Greets customers warmly, answers questions about the menu, and resolves minor issues
- Order Accuracy: Verifies that orders are packed correctly and that all items (e.g., dipping sauces, drinks) are included before giving them to the customer
- Front-of-House Maintenance: Cleans and stocks the cashier station, lobby, and customer waiting areas. Assists with food preparation, such as boxing pizzas, in busy periods front of house/cashier at Steers drive thru (olwoc Pty Ltd) (2024-02 – 2025-12)
Worked as front of house cashier managing orders, customer service, and cash handling
- Order Taking & Processing: Operating Point of Sale (POS) systems to enter orders accurately, including handling cash, credit/debit cards, and mobile payments
- Customer Service: Greeting guests with a positive, friendly attitude, answering menu questions, and handling complaints or resolving issues
- Order Verification & Delivery: Repeating orders back to customers, ensuring order accuracy, and packaging/passing food items through the window
- Upselling: Promoting specials, desserts, or additional menu items to increase sales
- Cash Handling: Balancing the cash drawer at the start and end of shifts, calculating change, and managing tips, if applicable
- Cleaning & Maintenance: Maintaining a clean and organized workstation, including wiping down the payment area
