Noluthando Dlungwane

Detail-oriented Administration Clerk with proven expertise in office management, bookkeeping, and data capture, consistently enhancing operational efficiency. Proficient in Microsoft Office Suite and adept at managing confidential information, inventory, and public interactions with strong interpersonal and communication skills. Seeking to leverage comprehensive administrative acumen and commitment to exceptional work ethics in a challenging role.

In-Service Trainee Administration Clerk - Harry Gwala Regional Hospital - Pietermaritzburg

(2024-03 - 2025-08)

• Provided comprehensive secretarial and administrative support to Nursing Management, ensuring efficient daily operations.
• Managed and processed all incoming and outgoing correspondence, ensuring timely follow-up and resolution.
• Monitored and managed Nursing Manager's email correspondence, prioritizing and disseminating critical information to facilitate prompt decision-making.
• Coordinated and scheduled appointments for Nursing Management, optimizing their time and workflow.
• Established and maintained organized filing systems for nursing staff documentation, enhancing record accessibility and retrieval.
• Compiled and analyzed absenteeism data for Nursing Management, contributing to workforce planning and resource allocation.
• Facilitated patient bookings to referral hospitals, ensuring seamless transitions and timely care access.
• Managed the issuance and control of BI 1663 forms, adhering to strict regulatory compliance.
• Maintained a comprehensive inventory of hospital furniture and equipment, conducting regular stocktaking and reporting discrepancies.
• Initiated and processed orders for necessary supplies, including stationery and equipment, to ensure uninterrupted hospital operations.
• Monitored stock levels meticulously, implementing proactive reordering strategies to prevent shortages.
• Prepared and distributed critical departmental communications, including notices of death or stillbirth, and handled sensitive payroll information.
• Addressed patient inquiries and managed incoming calls, providing accurate information and directing concerns appropriately.
• Processed and organized departmental files and documents, ensuring accuracy and efficient retrieval.
• Supported the allocation and onboarding of newly employed nurses, facilitating their integration into the hospital team.
• Drafted official delegation, accommodation, resignation, retirement, transfer, and permission letters for matrons and nurses, ensuring professional and accurate communication.

National Diploma in Management Assistant - Management Assistant - UMgungundlovu Tvet College (2025)

Level 4 (NCV) Office Administration - Office Administration - UMgungundlovu Tvet College (2015 - 2020)