Noluthando Malimela

I seek challenging opportunities where I can fully use my skills for the success of the organization. To obtain entry level experience in your organization as I excel in every task I am given.

Policy Review

Specialist with expertise in ensuring regulatory compliance and enhancing organizational policy accuracy. Skilled in cross-departmental coordination, systematic revision protocols, and integrating regulatory updates to mitigate legal risks and improve process consistency. Committed to driving operational excellence and fostering continuous compliance through strategic policy management.

Policy Review Specialist - Huntswood - Mount Edgecombe

(2025-09)

• Analyzed policy documents to ensure compliance with regulatory standards, improving organizational adherence and mitigating legal risks.
• Coordinated cross-departmental reviews to align policy updates with operational practices, enhancing overall process consistency and clarity.
• Implemented systematic policy revision protocols that increased accuracy and reduced content discrepancies across documentation.
• Evaluated customer feedback related to policies to identify improvement areas, resulting in enhanced client satisfaction and trust.
• Monitored emerging regulatory changes and integrated relevant updates into policies, maintaining continuous compliance and operational readiness.

Fraud Analyst - Outworx Contact Center - Umhlanga, KwaZulu-Natal

(2023-11 - 2025-08)

• Preventing fraudulent transactions from victim’s accounts.
• When potential fraud is detected, fraud analysts conduct in-depth investigations to verify the authenticity of the transactions.
• Had to identify patterns especially victims of identity theft as we dealt with car insurance.
• Worked hand in hand with other departments namely Customer Services and Finance with strategies to help prevent fraud.
• Analyzed transactional data and detected fraudulent activities, reducing chargeback rates by 25% through advanced pattern recognition and real-time monitoring at Outworx Contact Center.

Insurance Broker - Outworx Contact Center - Umhlanga, KwaZulu-Natal

(2022-05 - 2023-11)

• Worked for Somerset Bridge Insurance Services Limited.
• Set up new policies for customer.
• Helped customers with trouble shooting their secure customer portal.
• Took payments for finance providers and sent credit agreement reinstatements.
• Worked with first call resolution.
• Improved KPI's.
• Dealt with any broker queries.

Field Worker - Department Of Statistics South Africa - Amanzimtoti, KwaZulu-Natal

(2022-02 - 2022-04)

• The Census count was a 2 months contract. Did the enumeration of people residing at my designated area.

Volunteer - Ubuntu NPO - Amanzimtoti

(2019-01 - 2023-12)

• Organized event logistics to ensure smooth operations and enhance participant experience during community outreach programs.
• Maintained accurate records of volunteer activities to improve tracking efficiency and support organizational reporting requirements.
• Trained new volunteers on safety protocols to uphold compliance standards and promote a secure environment.
• Coordinated communication between team members to streamline task allocation and increase overall project productivity.
• Assisted in resource distribution to optimize availability and meet the immediate needs of service recipients.

National Diploma - Sports Management, Sport Management, Marketing and Public Relations - Durban University Of Technology (2018-01 - 2020-12)

National Senior Certificate, Matriculated - Amanzimtoti, KwaZulu-Natal (2016-01 - 2016-12)