Noluthando Mdwayi
Call centre representative
Talent
Soweto, City of Johannesburg Metropolitan MunicipalityMember since July 4, 2024
Call centre representativeCommunicationProblem-solvingTeam player
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Call centre representativeCommunicationProblem-solvingTeam player
About
I am an energetic young woman with good team work skills, i can also work well independently. I am always willing to learn new stuff.
Experience
Customer service agent - Plus 94 Research - Johannesburg
(2024-05)
- Conduct telephonic interviews to gather detailed customer feedback and ensure accurate data collection for service improvement.
- Efficiency in responding to queries in-call about various products and services.
Receptionist - SL Attorneys
(2022-01 - 2023-11)
- Managed front desk operations and handled client queries.
- Directed clients efficiently to the relevant attorney for consultations.
Field Backchecker - Plus 94 Research
(2020-01 - 2020-12)
- Verified accuracy of field data through quality checks.
- Applied strong listening skills to ensure reliable records.
Customer service representative - Plus 94 Research
(2019-09 - 2022-02)
- Conduct telephonic surveys for banking institutions/ financial services providers (Business, Prestige, Private, digital banking etc).
- Interviewing participants about their opinions on a variety of topics.
- Collecting demographic information such as (age, race gender etc) to help determine appropriate focus group or survey to help reach our target audience.
Education
Grade 12 (National Senior Certificate) - Mopholosi Secondary School
Skills
Call centre representative
