Noluthando Mthombeni

Characteristics of products Communicate by telephone Have computer literacy

US Call centre agent at Monarch Truck Insurance (2025-02 – 2025-11)

• Characteristics of products
• Communicate by telephone
• Have computer literacy
• Perform multiple tasks at the same time
• Use customer relationship management software

Call centre agent at Italk Financial Services (2020-04 – 2024-01)

• Communicate by telephone
• Handle tasks independently
• Have computer literacy
• Listen actively
• Speak different languages

Call centre agent at Standard Bank (2017-01 – 2020-02)

• Communicate with customers
• Create solutions to problems
• Customer service
• Listen actively
• Provide customer follow-up services

Grade 12/NQF Level 4 in High School / Secondary School – Task Academy school (2011-01 – 2015-12)