Nomcebo Masuku

I am a motivated and goal-driven young professional with strong communication, organizational, and leadership skills. Experienced in customer service, sales, and team collaboration, with proven ability to work effectively both independently and within diverse teams. Seeking an opportunity to contribute to a dynamic company where I can apply my skills, embrace new challenges, and grow alongside the organization.

Store Associate and Cashier at Pick n Pay Clothing (Gateway) (2023-08 – 2025-01)

I was responsible for handling transactions, assist customers, maintain store standards, and contribute to smooth daily operations.

• Operate the till/POS system: Scan items, process sales, and handle cash, card, and digital payments accurately
• Manage the float & balance tills: Prepare cash at the start of shifts and reconcile at closing
• Customer interaction: Greet customers, answer queries, and resolve complaints courteously
• Upselling: suggest promotions or products to enhance customer experience
• Customer service: Assist shoppers on the floor, guide them to products, and ensure a positive experience
• Visual merchandising: Arrange displays, maintain stock presentation, and ensure shelves are neat
• Store maintenance: Keep the workspace clean, organized, and safe
• Team collaboration: Work with colleagues to meet sales targets and operational goals
• Stock support: Assist with unpacking, replenishing shelves, and monitoring product availability

Customer Support at Capability BPO (2025-02 – 2025-07)

• Customer support: Assisting U.S. customers with grocery orders placed via Instacart
• Order management: Helping with substitutions, refunds, and delivery issues
• Sales & promotions: Informing customers about Instacart's campaigns, discounts, or partner offers
• Team collaboration: Working in a call-center environment to meet service targets
• Campaign support: Ensuring smooth execution of Instacart's U.S. advertising or promotional campaigns

National Senior Certificate – Newlands East Secondary School (2021)