Nomcebo Mtshali

Detail-oriented and analytical finance professional with a Bachelor of Commerce (Honors) in Business Management and extensive experience in credit control, client service, and insurance operations. Proven track record in managing complex financial processes, enhancing operational efficiency, and delivering tailored client solutions in fast-paced, high-pressure environments. Adept at financial reporting, data analysis, and ensuring regulatory compliance.

Currently seeking to leverage my expertise in a strategic financial role that drives business value and supports long-term growth.

Policy Administrator at Sena Financial Services (2024-08 – Present)

• Review and update policy information to ensure polices are accurate and up to date.
• On-board new clients with Rand Mutual Assurance (RAM)
• Premium payments allocations
• Manage group policy schemes and individual system policy holders
• Import clients on the system after on boarding with Rand Mutual Assurance (RAM)
• Issue clients with new business quote, policy amendments, retentions and cancellations
• System cleans up to keep client's records and policies aligned with RA

Junior Creditors Controller at Iser Expert (2023-08 – 2024-03)

• Managed and reconciled supplier accounts, ensuring accuracy and compliance with financial policies.
• Developed cash flow projections that informed budget management and financial planning.
• Resolved complex account discrepancies, enhancing supplier relationships and operational transparency.
• Implemented credit controls and financial policies to minimize risk and optimize financial performance.

Customer Service Resolution Agent at JD Group (2022-08 – 2023-07)

• Coordinated repair and return processes, improving customer satisfaction and service delivery.
• Managed communications and negotiations with suppliers, ensuring adherence to financial service standards.
• Processed financial transactions and adjustments, maintaining accuracy in financial records.

Insurance Operations Internship at Land Bank (2020-03 – 2022-01)

• Supported key insurance operations, including policy administration and premium management.
• Conducted financial underwriting and risk assessment for new individual life clients.
• Compiled financial reports and reconciled insurance transactions, ensuring compliance with regulatory standards.

Honours in Bachelor of Commerce in Business Management – University of South Africa (2023-09)

Bachelor of Commerce in Banking and Investment – University of Zululand (2019-12)

National Senior Certificate – Nigel High School (2015-12)