Nomfundo Mpungose

Results-driven Human Resources Officer with 4+ years of progressive experience in HR management, employee relations, and compliance. Proven track record in full-cycle recruitment, onboarding, off-boarding, disciplinary procedures, and CCMA representation. Experienced in regulatory submissions including Employment Equity and SETA reporting.

Skilled in conflict resolution, workforce scheduling, and fostering inclusive workplace cultures. Bachelor of Administration graduate with strong organizational, communication, and leadership abilities.

Human Resource Officer at Rink Street KwikSpar (2021-11 – 2026-04)

• Managed end-to-end recruitment, selection, and onboarding processes to build and maintain a skilled, high-performing workforce.
• Facilitated structured induction programs for new employees, improving retention and time-to-productivity.
• Oversaw annual Employment Equity (EE) submissions, ensuring full compliance with South African labour legislation.
• Administered W&R SETA annual submissions and coordinated applications for learnership and bursary programs, supporting staff professional development.
• Conducted disciplinary hearings and administered warnings in accordance with company policy and labour law, maintaining workplace accountability.
• Participated in Food Safety and Labour Inspection committees, ensuring regulatory adherence and zero compliance breaches.
• Managed weekly staff rosters, optimising workforce allocation and operational efficiency.
• Handled Injury on Duty (IOD) administration and submitted claims to the Compensation Fund (COIDA).
• Resolved employee conflicts using mediation and conflict resolution strategies, preserving team morale and workplace harmony.
• Promoted a positive, cohesive workplace culture aligned with company values and HR best practices.
• Represented the company at CCMA (Commission for Conciliation, Mediation and Arbitration) hearings, preparing case documentation, presenting employer submissions, and ensuring outcomes aligned with labour legislation.
• Managed end-to-end off-boarding processes including exit interviews, clearance administration, final pay processing, and knowledge transfer documentation to ensure smooth employee transitions.

Cashier at Rink Street KwikSpar (2021-07 – 2021-11)

• Processed customer transactions accurately using POS cash register systems, consistently delivering excellent customer service.
• Scanned merchandise and verified pricing accuracy to enhance customer satisfaction and reduce errors.
• Handled cash, credit, and refund transactions with precision, maintaining accurate till balances.
• Created a welcoming store environment by greeting customers and maintaining clean, organised checkout areas.

Bachelor of Administration – Nelson Mandela University (2021)

National Senior Certificate – The Woods High School (2017)