Nomkhuleko Cherity kunene

Detail-oriented IT Support and Data Analytics professional with practical experience in ServiceNow (SNOW), Active Directory, IT helpdesk support, data analysis, reporting, and dashboard development. Skilled in troubleshooting technical issues, managing support tickets, cleaning and transforming data, and creating business insights using Excel, SQL, and Power BI. Strong analytical, problem-solving, and communication skills with a focus on process improvement and data-driven decision-making.

Work Integrated Learning (WIL) at C. Steinweg Bridge (2025-01 – Present)

• Provided first-line IT support to end users for hardware, software, and access-related issues.
• Logged, tracked, and resolved incidents and service requests through ServiceNow.
• Managed password resets and user account administration using Active Directory.
• Installed, configured, and troubleshot hardware and software.
• Escalated complex technical issues to appropriate support teams.
• Collected data from databases, systems, and business files.
• Cleaned, transformed, and validated datasets for reporting purposes.
• Analyzed trends and performance metrics to support business decisions.
• Developed reports and interactive dashboards using Power BI.
• Used SQL queries to extract and transform data for analysis.
• Presented findings and insights to stakeholders in a clear and actionable format.

Diploma in Informatics – Tshwane University of Technology (2022-01 – 2025-12)

National Senior Certificate – Sibusisiwe High School