Nomnotho Mthembu

As an experienced L&D professional, I aspire to tackle every challenge with intelligence and understanding. I strive to add value wherever possible, and i am known for being a personable and dynamic motivator. I believe that there are no problems, only solutions. Whilst i am a self-motivated and independent worker, I am also a dilligent team player and leader.

L&D MANAGER - Concentrix

(2023-01)

• Developed and led learning strategies aligned with business goals.
• Identified skills gaps and created targeted development programs.
• Delivered and managed blended learning initiatives end-to-end.
• Partnered with operations, quality, and clients to align training with performance metrics.
• Tracked learning impact using KPIs such as productivity, quality, and attrition.

SENIOR BUSINESS TRAINER - Webhelp

(2021-01 - 2022-12)

• Designed and facilitated high-impact business training for diverse audiences.
• Translated complex concepts into practical, skills-based learning.
• Coached leaders and employees to improve performance and capability.
• Evaluated training outcomes and refined programs for continuous improvement.
• Effectively demonstrate learner capability within the training environment, and beyond, i.e.,knowledge check results, role play / scenario-based learning.

TRAINER FACILITATOR - Capability BPO

(2020-01 - 2021-12)

• Facilitated onboarding and upskilling programs for contact center agents.
• Delivered customer service, process, and systems training effectively.
• Coached agents to improve performance, quality, and compliance.
• Monitored training outcomes and supported continuous improvement

BA (Pol Sci) International Studies - Political Science, International Studies - UNIVERSITY OF PRETORIA (2008-01)

Bachelors Pass - INKAMANA PRIVATE SCHOOL (2006-12)