Nompucuko Gina

Dedicated and detail-oriented professional with experience in data capture and customer service. Skilled in accurate data entry, database management, and maintaining confidentiality, while providing excellent customer support. Strong ability to communicate clearly, solve problems, and ensure customer satisfaction.

Remote Data Entry Operator - KGT Consulting - Durban, South Africa

(2018-03)

• Captured and updated large volumes of data with 99% accuracy.
• Entered data accurately into company databases.
• Reviewed and verified data for errors, correcting inconsistencies.
• Assisted with compiling reports and retrieving information.
• Handled confidential data with discretion.

Call Center Customer Service Agent - MTN - Durban, South Africa

(2014-04 - 2018-01)

• Delivered high-quality service, resolving customer queries efficiently.
• Logged interactions and updated customer records in company systems.
• Assisted with billing, account changes, and technical support.
• Maintained a positive and professional tone in all communications.
• Exceeded performance targets for customer satisfaction.

Brand Ambassador - Kaii Communications - Durban, South Africa

(2007-07 - 2014-01)

• Provided feedback on promotional campaigns and suggested improvements.
• Collected contact information for marketing purposes.
• Demonstrated product features to showcase brand benefits.
• Maintained a positive public image for the brand.
• Participated in team meetings and training to improve communication skills.

Diploma - Office Management and Technology - Durban University of Technology

High School - Matric - Hillview Secondary School