Nompumelelo Radebe

Results-driven Sales Specialist with over 10 years of experience in customer service, telesales, and field sales. Proven ability to build strong client relationships, drive revenue growth, and enhance customer satisfaction. Adept at problem-solving, order processing, and cross-functional collaboration. Passionate about delivering exceptional service and achieving sales targets.

Sales Specialist at Car Track (2025-07 – Present)

• Lead generation & outreach - Cold call, email, WhatsApp, and door-to-door visits to businesses/individuals who need vehicle tracking.
• Product pitching - Explain benefits of Cartrack's fleet tracking, driver behavior monitoring, fuel management, and theft recovery solutions.
• Sales conversion - Do demos, handle objections, negotiate pricing/packages, and close deals to meet monthly targets.
• Client onboarding - Capture customer details, set up contracts, and coordinate with the installations team for device fitment.
• CRM & reporting - Log all calls, leads, and sales in the company CRM. Submit daily/weekly sales reports to your manager.
• Market feedback - Report competitor activity and customer needs back to management to improve pitches.

Sales Specialist at Vox Telecom (2023-08 – 2025-05)

• Generate new business through door-to-door prospecting, canvassing, and field sales activities within assigned territories.
• Conduct face-to-face client meetings, needs assessments, and product presentations to prospective customers.
• Promote and sell telecommunication solutions, converting leads into long-term customers.
• Build and maintain strong customer relationships through regular site visits and follow-up engagements.
• Identify customer needs and recommend tailored telecommunications products and services.
• Maintain an accurate sales pipeline, tracking leads, opportunities, and conversions.
• Process customer orders and ensure seamless activation of services

Sales Consultant at Mighty Comms (2021-02 – 2023-07)

• Developed and executed direct marketing campaigns to generate leads.
• Conducted door-to-door sales, pitching and demonstrating products.
• Provided product training and guidance to customers, ensuring satisfaction.
• Built and maintained a strong network of referrals to increase sales.
• Tracked market trends to tailor sales approaches to customer needs.
• Managed customer inquiries and complaints, providing timely resolutions.
• Negotiated contracts and closed deals, contributing to revenue growth.

Sales Consultant (Telesales) at Clientele (2019-09 – 2021-01)

• Conducted outbound sales calls, promoting insurance products to potential clients.
• Educated customers on policy benefits, helping them make informed decisions.
• Achieved and exceeded monthly sales quotas through persuasive communication.
• Maintained accurate records of customer interactions and sales data.
• Handled customer objections, using strategic rebuttals to close deals.
• Followed up with leads and nurtured relationships to secure future business.
• Adhered to compliance regulations and company policies for ethical sales practices.

Customer Service Agent at Vodacom (Merchants) (2017-12 – 2018-04)

• Provided technical support and troubleshooting for mobile services.
• Assisted customers in resolving billing and account-related queries.
• Ensured a high level of customer satisfaction through proactive support.
• Maintained customer database accuracy for future service improvements.
• Resolved customer concerns in a timely and professional manner.
• Educated customers on promotions and new services to increase sales.
• Assisted in customer retention efforts, reducing churn rate.

Call Centre Agent (Customer Support & Data Capturing) at DSV Mounties (2016-06 – 2017-08)

• Accurately captured and processed customer data into company systems.
• Managed customer queries and provided appropriate solutions.
• Assisted in order tracking and issue resolution for logistics clients.
• Conducted follow-ups to ensure timely delivery and client satisfaction.
• Maintained confidentiality and accuracy in data handling.
• Provided real-time updates to customers on order status.
• Assisted in resolving customer complaints, ensuring a smooth experience.

Outbound Call Centre Agent at Cell C (2012-11 – 2015-04)

• Made high-volume outbound calls to promote cellphone and data contracts.
• Matched customers with the right products and services based on needs.
• Achieved and surpassed monthly sales targets consistently.
• Followed up on potential leads, turning inquiries into sales.
• Resolved customer objections with strong negotiation techniques.
• Maintained detailed customer records for future reference.
• Assisted in customer retention efforts, reducing cancellations.

Call Centre Agent (Sales & Customer Support) at Telkom Communication (2012-02 – 2012-10)

• Assisted customers with fault reporting and troubleshooting.
• Managed customer service inquiries, ensuring issues were resolved quickly.
• Conducted product upselling and cross-selling to boost revenue.
• Logged and tracked customer complaints, following up for resolutions.
• Promoted broadband and mobile packages, tailoring solutions to customer needs.
• Processed new customer accounts and service activations.
• Worked closely with the technical team to improve customer experience.

Call Centre Agent Certificate – Southampton Institution (2008 – 2008)

Computer Literacy Certificate – University of the Witwatersrand (2008 – 2008)

Safety in Society Certificate – South West College (2007 – 2007)

National Senior Certificate – Kwadedangendlale Secondary School (2006 – 2006)