Nomsa Moletsane
Technology Operations, Broadcast Systems and Media Operations Manager
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About
A technology Operations, Broadcast IT Systems, and Media Operations Leader with over 20 years of experience across broadcast engineering, production systems, technical support, media operations, infrastructure management, dubbing workflow, audio final mix and operational technology environments within leading South African broadcasting organisations. Proven expertise in managing mission-critical operational environments across both Linear Broadcast Platforms and OTT/VOD ecosystems, including Content Management Systems (CMS), Electronic Programming Guide (EPG) scheduling operations, and CatchUp/VOD content workflows. Experienced in leading technical and operational teams responsible for broadcast scheduling support, OTT content delivery operations, post-production workflows, and media technology environments.
Strong track record in vendor and SLA management, operational governance, incident escalation management, disaster recovery, workflow optimisation, business continuity, and technical operations leadership within high-pressure broadcast and digital media environments.
Experience
Head of Physical Production - M-Net / MultiChoice
(2023-01 - 2026-12)
Led Physical Production operations and post-production workflows across General Entertainment production environments – including the West Africa and East Africa clusters.
- Delivered subtitles using AI workflows in Swahili and Portuguese languages for the channels.
- Managed incoming media workflows, content delivery coordination, dubbing environments, Avid edit suites, and post-production operational processes.
- Oversaw operational workflows across production, post-production, media management, and technical support environments.
- Managed vendor relationships, SLA performance, operational delivery timelines, and production support services.
- Implemented workflow optimisation initiatives to improve operational efficiency and content delivery turnaround times.
- Coordinated operational support between production teams, technical operations, post-production vendors, and broadcast stakeholders.
- Managed operational planning, risk management, and issue resolution across multiple production environments.
- Provided technical support to local productions by ensuring that they produce content that meets the technical broadcast quality standards.
Manager: Media Production Systems Engineering & Technology Operations - MultiChoice / M-Net & SuperSport
(2014-01 - 2023-12)
Managed a technical operations team responsible for broadcast system support, content delivery platforms, and production technology environments.
- Oversaw operational IT support and technical service delivery for M-Net and SuperSport operational environments.
- Implemented and managed operational incident escalation and ticketing workflows using structured priority levels (P1–P4) to ensure SLA adherence and operational continuity.
- Managed critical operational incidents impacting broadcast, production, and VOD delivery environments.
- Ensured technical support issues were resolved within agreed SLA timelines to minimise operational downtime and business risk.
- Managed vendor relationships and monitored SLA performance across technical support and operational technology providers.
- Implemented operational governance, change control procedures, and technical risk management processes.
- Managed workflow disaster recovery processes and operational continuity planning.
- Oversaw operational support for production systems, post-production environments, studios, ingest/playout systems, and content delivery workflows.
- Managed departmental operational and capital budgets, forecasting future capacity and infrastructure requirements.
- Provided technical and operational leadership for broadcast systems upgrades, technology implementations, and workflow optimisation initiatives.
- Supported operational users and stakeholders by resolving technical issues and improving workflow efficiency.
- Managed technical operational reporting, system performance reviews, and continuous improvement initiatives.
Senior Engineer – Broadcast Systems & IT Operations - MultiChoice
(2006-01 - 2014-12)
Provided 24/7 IT and technical support to operational broadcast environments, including editing systems, studio infrastructure, ingest/playout systems, and communications systems.
- Performed operational support, troubleshooting, maintenance, and incident resolution for mission-critical systems.
- Supported networked broadcast infrastructure, media servers, hardware, firmware, and software environments.
- Designed, upgraded, and maintained broadcast and operational technology systems.
- Managed corrective and preventative maintenance processes to ensure system stability and uptime.
- Supported end-users and operational teams by resolving technical support escalations.
- Assisted with vendor coordination and SLA management to maintain operational support standards.
- Participated in workflow optimisation, systems integration, and new technology implementation projects.
Broadcast Technician – Technical Operations Support - SABC
(2003-01 - 2006-12)
Provided operational technical support to studio, news, and post-production environments.
- Performed troubleshooting, servicing, and fault resolution across broadcast systems and networked operational environments.
- Supported technical operations teams with preventative and corrective maintenance activities.
- Provided technical support and operational assistance to production staff and operational users.
Education
Master of Business Administration - MBA - Milpark Business School
National Diploma - Electrical Engineering (Light Current) - Mangosuthu University of Technology
