Nomsasazo Aphilile

Results-driven Customer Service Professional with over 3 years of experience as a Live Agent in a BPO environment. Skilled in resolving customer issues, selling products, and delivering excellent customer experiences through strong communication, empathy, and problem-solving skills. Able to work effectively both independently and within a team. Also trained in Software Engineering with experience working on UI/UX design projects.

Call Center Agent/Telemarketing at Management Services (2022-06 – Present)

Results-driven customer service professional handling incoming calls, customer complaints, and product sales

• Answer incoming calls and respond to customer's emails
• Management and resolve customer complaints
• Selling products and place customer orders
• Selling price lock to DStv clients
• Vehicle finance

Contact Agent at I-Talk Financial Services (2021-01 – 2022-06)

Customer service professional managing incoming calls, customer complaints, and order processing

• Answer incoming calls and respond to customer's emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Follow up customer calls where necessary
• Management and resolve customer complaints

Financial Advisor at Momentum Metropolitan Life (MMI) (2023-08 – 2024-02)

Financial advisor providing funeral cover assistance and policy reinstatement

• Assist clients with MMI funeral cover
• Reinstate lapsed covers

Live Agent at Afrizan People Intelligent (2024-02 – 2024-06)

Live chat support for Showmax customers and account creation assistance

• Live chat with African customers for Showmax
• Escalating the customer queries
• Assist customers on creating new accounts for Showmax
• Escalate matter to technical team, content team and supervisors

Product designer and customer specialist at Carter Suzuki Dealership (2025-02 – 2025-08)

Product design and customer service specialist handling finance applications and website design

• Doing follow up on the finance application
• Processed finance application through CRM and Seriti
• Verified client documentation and liaised with financial institutions
• Designing website for dealership

Certificate in Human Resources Management – Ekurhuleni West TVET College (2017-12)

National Senior Certificate – Phumula Gardens Secondary School (2026-04)

Certificate in Software Engineering – HyperionDev, Online (2024-08)