Nomthandazo Makhubu

Cashier and Sales Floor Assistant - Woolworths

(2005-02 - 2007)

Debt Collection Agent - Munnik Basson Dagama Inc

(2008-02 - 2011)

• Negotiating repayment plans
• Handling the question and responding to basic complaints
• Create strategies for collections

Inbund call centre agent - Webhelp S.A

(2017-03 - 2020-04)

• Handling incoming calls and back-office agent

Quality assurer - TMS Multichoice Campaign

(2021-11 - 2022-12)

• Listening to the calls
• Plan and conduct internal quality audits
• Couching

Zone controller - DSV

(2024-02-28)

• Monitoring of the drivers
• Solving client's queries
• Emails
• Monitoring trip sheets

Grade 12 - Dr B.W Vilakazi School

Pre- Nursing - Nido Private Health Car (2001)

Call Centre Computer Training - Career S.A (2004 - 2007)