Nomthandazo Maphumulo

A dedicated professional with over 5 years of experience in dispatch and customer service within the manufacturing sector. Skilled in handling logistical operations and ensuring product quality in a fast-paced environment. Currently pursuing a Manufacturing Safety Management qualification to strengthen expertise in safety practices. Known for attention to detail, strong communication skills, and a proactive approach to problem-solving.

Dispatch Clerk at Tongaat Huletts (2019-04 – Present)

• Coordinate daily dispatch operations ensuring timely delivery of goods.
• Oversee product quality checks before dispatch.
• Maintain and update inventory records, ensuring accuracy.
• Liaise with transportation companies to arrange deliveries.
• Resolve any logistical issues and discrepancies.
• Prepare documentation for shipments and track orders.

Bag Sealer at Tongaat Huletts (2018-01 – 2020-04)

• Operated sealing machines ensuring that product bags were sealed correctly.
• Conducted quality checks on packaging and resolved any defects.
• Assisted in the loading of sealed products onto delivery trucks.
• Monitored and reported equipment malfunctions to the technical team.
• Ensured compliance with safety regulations in the packaging area.
• Worked closely with the production team to ensure efficient operations.

Customer Service Agent at Bid Air Services (2014-11 – 2016-02)

• Provided assistance to customers via phone and in-person inquiries.
• Managed bookings, handled complaints, and provided timely resolutions.
• Maintained accurate customer records and data.
• Coordinated with other departments to ensure seamless service delivery.
• Provided information regarding flight schedules, baggage, and other services.
• Ensured customer satisfaction by resolving issues efficiently.

Manufacturing Safety Management (SC-MSM) in Manufacturing Safety Management – IQ Academy

National Diploma in Production Management – Durban University of Technology (2008)

Senior Certificate – Velamuva High School (2002)