Nomthandazo Zikalala

Reliable and goal-oriented individual with excellent leadership and coordination skills. Able to work under pressure and deliver effective solutions. Dedicated to maintaining professionalism and achieving long-term career success.

Call Center Agent at Hybrid Collections (2025-01 – 2025-04)

Managed high-volume inbound calls, resolving customer inquiries and issues efficiently. Achieved 95% customer satisfaction rate by providing clear, empathetic, and effective solutions. Reduced average handling time by 15% through proactive problem-solving and product knowledge. Successfully de-escalated complex situations, retaining customer loyalty and improving brand perception.

Chef at Flame Diner (2025-11 – 2025-11)

Led kitchen operations, managing inventory, staff, and food preparation. Developed and executed seasonal menus, increasing customer satisfaction by 15%. Implemented cost-saving measures, reducing food waste by 10% annually. Trained and mentored junior staff, fostering a collaborative and efficient team environment. Consistently delivered high-quality dishes, contributing to the restaurant's positive reputation.

Picker at Petro Connect (2026-01 – 2026-06)

Selected and packaged customer orders accurately and efficiently, ensuring a high fill rate. Achieved consistent performance exceeding daily picking targets by an average of 15%. Minimised errors and returned items through meticulous attention to detail. Contributed to a smooth operational workflow and positive customer experience.

Grade 12 – Boitumelong Secondary School (2020-01 – 2024-11)