Nomusa Mncube

I am a seasoned collection and finance professional with 10 years' experience in accounts receivable, debt recovery, and customer service across diverse sectors including legal, medical, and consulting. I have demonstrated expertise in clear verbal communication, managing delinquent accounts, and negotiating payment arrangements with a strong emphasis on customer service and professionalism. I have knowledge of bookkeeping principles, invoice processing, payment reconciliation, and financial reporting equips to operate effectively in high pressure credit control environments.

I have strong problem-solving, critical thinking, and decision-making skills, having worked on resolving complex payment disputes, monitoring overdue accounts, and liaising with both clients and internal teams to reach favorable outcomes. I have ability to build trust, process sensitive and manage sensitive financial conversations highlights analytical resilience and interpersonal strength—key to success in any role requiring negotiation and customer engagement. Technically, I have proficient in Microsoft Office, SAP, Excalibur, Pastel, Meditech, Labos, Connex and several other financial and CRM systems, enable to manage high-volume data and maintain accurate financial records.

Academically, I completed a Higher Certificate in Accounting Science and a Debt Recovery Certificate and currently pursuing a bachelor's degree in accounting science in Internal Auditing. And nearly completed a Diploma in Financial Accounting, with just two modules remaining, underscoring commitment to professional development. I comfort working in fast-paced and large-driven environments, along with solid foundation in finance and collections, positions as I am capable and motivated candidate ready to contribute effectively to a purposeful team.

Accounts Receivable Clerk - Lancet laboratories

(2024-11)

• Communicated professionally with clients over the phone to resolve billing inquiries and collect outstanding payments efficiently.
• Collaborated with internal departments and external clients to resolve disputes related to invoices and payment terms.

Debt Collection Specialist - Mtimandze Projects and Consulting

(2023-11 - 2024-05)

• Managing and monitoring the debts owed by the company to its suppliers or creditors
• Ensures that payments are processed efficiently, accurately, and in a timely manner.

Legal Call Centre Agent - MBD Attorneys

(2021-12 - 2023-06)

Receive telephone calls for immediate response and record on the logging system. Refer clients for appropriate legal assistance based on the information obtained during the interview (internally or externally) or proficiently act on behalf of the person to solve general non-litigation/advice matters such as dealing with delays with pension pay-outs, non-delivery of ID documents.

Debt Collection Agent - Debtec

(2017-06 - 2021-01)

• Monitor and manage the accounts receivable process, including all outstanding invoices and delinquent accounts.
• Contact customers via phone, email, or mail to follow up on overdue payments and negotiate payment arrangements.

Bachelor's degree - Internal Auditing - University of South Africa (2024-01 - 2026-06)

Higher Certificate - Accounting Science - University of South Africa (2023)

National Diploma - Financial Accounting - Boston City Campus and Business College (2019)

Matric - Uqweqwe High School (2008)