YES Youth Program - GUD Holdings
(2025-10)
- Assisting in the presentation or purchasing orders to suppliers, following company policies and procedures.
- Getting quotations from suppliers for Capex and other products.
- Organizing and maintaining documents, both physical and digital, ensuring easy access and retrieval.
- Collaborating with team members to achieve target results.
- Updating price variances.
- Monitoring up to date records of purchase orders.
Admin and Documentation Support - GUD Holdings
(2025-10)
- Purchase order processing: Assisted with capturing and filing purchase orders, delivery notes, and supplier invoices.
- Record keeping: Maintained electronic and physical procurement files, ensuring all documents were correctly numbered and stored.
- Data capturing: Entered supplier details, pricing, and order status into systems like Excel, or the company's procurement system.
- Document tracking: Followed up on missing quotes, invoices, and delivery confirmations to keep files audit-ready.
Supplier and Quotation Support - GUD Holdings
(2025-10)
- Quote requests: Sent RFQs to 3+ suppliers, logged responses, and compiled comparison schedules for buyers.
- Supplier database: Updated supplier contact details, B-BBEE certificates, tax clearance, and CSD registration on the vendor list.
- Communication: Acted as point of contact for suppliers on delivery schedules, outstanding invoices, and document queries.
- Market research: Assisted buyers with basic price and supplier benchmarking for low-value items.
Compliance & Process Support - GUD Holdings
(2025-10)
- Policy adherence: Ensured all procurement documents followed company policy and SCM regulations.
- Filing & archiving: Sorted and archived completed procurement files per record retention policy.
- Audit support: Helped prepare files and supporting docs for internal/external audits.
- Quality check: Verified that invoices matched POs and delivery notes before sending for payment approval.
Logistics and Coordination - GUD Holdings
(2025-10)
- Order tracking: Updated delivery status on order tracker and flagged late deliveries to the buyer.
- Meeting notes: Attended procurement meetings, took minutes, and distributed action items.
- Stock support: Assisted with checking goods received vs PO for small orders.
Sales Agent - Talksure
(2023-10 - 2024-07)
Build exceptional customer satisfaction by delivering friendly services.
- Resolve customer issues and complaints with quick thinking problem-solving.
- Generated new leads through cold calling, referrals, and social media outreach.
- Consulted with customers to understand needs and recommended suitable products/services.
- Conducted product demonstrations and persuasive presentations to drive sales.
- Achieved monthly sales.
- Managed full sales cycle: prospecting, pitching, negotiating, closing, and follow-up.
- Maintained accurate customer records and updated CRM system daily.
- Handled customer inquiries, complaints, and after-sales support to ensure retention.
- Prepared quotations, sales contracts, and processed orders.
- Built and maintained long-term relationships with existing clients.
- Monitored competitor activity and market trends to inform sales strategy.
- Documented all customer interactions and sessions.
- Resolved customer queries and escalated issues to supervisors when needed.
Branch Consultant - Malwande investment
(2019-09 - 2021-03)
- Assisting clients with insurance solutions and advice to clients.
- Supporting achievement of sales goals and build customer relationships.
- Handling high volume telephone calls.
- Managing customer complaints and resolving issues.
- Advise clients on a range of financial products tailoring recommendations to suit individual needs.
Sales & Business Development - Malwande investment
(2019-09 - 2021-03)
- Market and sell Hollard Funeral plans to new and existing clients.
- Prospect for leads through referrals, community drives, and events.
- Conduct needs analysis to recommend appropriate funeral cover based on client budget.
- Meet and exceed monthly sales targets and KPIs for policies sold.
- Do policy upgrades, cross-selling, and reactivation of lapsed policies.
Customer Service & Policy Administration - Malwande investment
(2019-09 - 2021-03)
- Assist clients with new policy applications and complete all paperwork accurately.
- Explain policy benefits, waiting periods, exclusions, and claims process to clients.
- Service existing policyholders: beneficiary changes, premium adjustments, address updates.
- Handle client queries, complaints, and provide ongoing support.
- Build long-term relationships to improve retention and referrals.
Claims & Support - Malwande investment
(2019-09 - 2021-03)
- Assist beneficiaries with claims submissions and guide them through required documents.
- Follow up on claims status and liaise with Head Office to ensure payout.
- Provide emotional support and professional service during difficult times.
Branch Operations - Malwande investment
(2019-09 - 2021-03)
- Achieve branch sales targets and contribute to overall branch performance.
- Maintain accurate records on CRM and sales systems.
- Submit daily/weekly sales reports and activity reports to Branch Manager.
- Attend training, product updates, and team meetings.
- Ensure compliance with FAIS, FICA, and Hollard policies and procedures.
- Conducted client consultations and needs analysis to recommend suitable funeral cover.
- Assisted clients and beneficiaries with policy administration and claims processing.
- Built and maintained client relationships resulting in high retention and referrals.
- Ensured compliance with FAIS and FICA regulations in all client interactions.
