Nomvula Tshepiso

I am a 32 years old female currently looking for post in Cooperate/office sector. I am an honest and dedicated person to work with, being able to be a self-starter has helped me to gain more knowledge in my previous work environment. I believe that my customer care experience and ability to work under pressure can bring a lot of satisfaction within the company. Furthermore, please note I am available at any time for possible interview.

Call Centre Agent - JD Group

(2014-05 - 2016-10)

• Receive/send calls to customers to make possible payments on outstanding account
• Escalate queries to relevant department for accurate assistance

Compliance Officer - JD Group

(2016-10 - 2017-08)

• Accurately check if possible deals have complied with all NCS and NCR regulation before activation
• Ensure queries are resolved timeously and accurately

Customer Care Agent /customer resolution centre - JD Group

(2017-08 - 2024-05)

• Educate clients on defaulted account and necessity of making regular payment
• Receive and assist or transfer calls for stores and customers seeking assistance within the financial service sector
• Coordinate with vendors to resolve all account issues and escalate all unresolved issues to management
• Coordinate with external vendors to resolve all issues and provide appropriate response to all collection hotline complaints

Support Analyst IT service desk - JD Group

(2024-05)

service desk handle the full life cycle of IT service delivery, from managing service request to resolving service issues and planning service upgrades. Defined by the IT Infrastructure Library (ITIL), IT service desks are a superset of the standard help desk.

Grade 12 - Tourism subjects - Phumula Secondary school (2013)

Faculty in Education Certificate - Education - North West University (2018-01 - 2018-12)

Short Course - Occupational Health and Safety Management - IQ Academy (2023-11 - 2024-01)