Nonceba Sabelo

Experienced customer service and marketing professional with a strong background in frontline support, internal communications, and stakeholder engagement across public and private sectors. Demonstrated ability to manage high-volume customer queries, resolve service and payment-related issues, and consistently improve customer satisfaction through proactive tracking, process optimisation, and clear communication. Proven success in handling complaints, coordinating customer cases, and maintaining a 90%+ on-time resolution rate, while reducing repeat issues and improving CSAT scores to over 85%.

I brings solid general office and operational experience, including executive support, supplier and invoice management, regulatory compliance, diary and logistics coordination, and tender administration. Known for being highly organised, detail-oriented, and reliable, with the ability to support cross-functional teams, streamline workflows, and ensure smooth day-to-day operations. Combines customer-centric thinking with strong administrative, marketing, and coordination skills to deliver efficient service and positive customer experiences.

Experienced customer service and marketing professional with a strong background in frontline support, internal communications, and stakeholder engagement across public and private sectors. Demonstrated ability to manage high-volume customer queries, resolve service and payment-related issues, and consistently improve customer satisfaction through proactive tracking, process optimisation, and clear communication. Proven success in handling complaints, coordinating customer cases, and maintaining a 90%+ on-time resolution rate, while reducing repeat issues and improving CAST scores to over 85%.

I brings solid general office and operational experience, including executive support, supplier and invoice management, regulatory compliance, diary and logistics coordination, and tender administration. Known for being highly organised, detail-oriented, and reliable, with the ability to support cross-functional teams, streamline workflows, and ensure smooth day-to-day operations. I combines customer-centric thinking with strong administrative, marketing, and coordination skills to deliver efficient service and positive customer experiences.

National Diploma in Marketing Management and Certificate in Digital Marketing.