Nonhlanhla Makhathini

Customer Experience Group

Inbound Contact Centre Agent - Vumatel Fiber - Rosebank

(2025-03)

Customer Experience Group

• Answering of inbound calls efficiently and promptly
• Checking fiber order status of the customer
• Logging of various internet cases for customers
• Checking out of outages on behalf of customer
• Liaison with different ISP (Internet Service Provider)

Whatsapp Contact Centre Agent - Webafrica - Rosebank

(2024-09 - 2025-02)

Customer Experience Group

• Assisting clients on a LIVE CHAT platform
• Assisting client on how to do necessary update on their portal
• Ensuring all clients remain informed on their outstanding debit orders & deadline
• Checking the validity of debit order account
• Managing the status of accounts, balances and identifying inconsistencies

Finance Administrator - EnviroParks Riverlea

(2014 - 2015-03)

Non Profitable Organization

• Administer salaries and work out leave entitlements
• Draw up new contract and prepare salary advises
• Manage Petty-Cash Box
• Prepare and issue out of cheques
• Prepare Quarterly Report

Customer Care Consultant - Standard Bank Fulfillment Call Centre - Boksburg

(2006-08 - 2009-01)

• Obtaining customers information over the phone
• Monitoring and attending caller request
• Handling customers inquiries and complains efficiently
• Issuing of Bank Code
• Provide product and service information

Receptionist - Standard Bank - Kruis Street Branch

(2004-12)

• Answering of Telephone
• Register customers in the log book
• Ordering of Stationery
• Issuing of Bank Statements and balances on customer's account
• Retrieving of Telephone Bills

Inbound Call Centre Agent - First National Bank Contact Centre - Randburg

(2002-10 - 2004-10)

• Receiving calls from customers on account inquiries
• Acting Second in charge to the Team Leader
• Registration / Deregistration of electronic account payment limit
• Retrieving of weekly stats for the Team

MATRIC - WAVERLEY GIRL'S HIGH SCHOOL (1996)