Inbound Contact Centre Agent - Vumatel Fiber - Rosebank
(2025-03)
Customer Experience Group
- Answering of inbound calls efficiently and promptly
- Checking fiber order status of the customer
- Logging of various internet cases for customers
- Checking out of outages on behalf of customer
- Liaison with different ISP (Internet Service Provider)
Whatsapp Contact Centre Agent - Webafrica - Rosebank
(2024-09 - 2025-02)
Customer Experience Group
- Assisting clients on a LIVE CHAT platform
- Assisting client on how to do necessary update on their portal
- Ensuring all clients remain informed on their outstanding debit orders & deadline
- Checking the validity of debit order account
- Managing the status of accounts, balances and identifying inconsistencies
Finance Administrator - EnviroParks Riverlea
(2014 - 2015-03)
Non Profitable Organization
- Administer salaries and work out leave entitlements
- Draw up new contract and prepare salary advises
- Manage Petty-Cash Box
- Prepare and issue out of cheques
- Prepare Quarterly Report
Customer Care Consultant - Standard Bank Fulfillment Call Centre - Boksburg
(2006-08 - 2009-01)
- Obtaining customers information over the phone
- Monitoring and attending caller request
- Handling customers inquiries and complains efficiently
- Issuing of Bank Code
- Provide product and service information
Receptionist - Standard Bank - Kruis Street Branch
(2004-12)
- Answering of Telephone
- Register customers in the log book
- Ordering of Stationery
- Issuing of Bank Statements and balances on customer's account
- Retrieving of Telephone Bills
Inbound Call Centre Agent - First National Bank Contact Centre - Randburg
(2002-10 - 2004-10)
- Receiving calls from customers on account inquiries
- Acting Second in charge to the Team Leader
- Registration / Deregistration of electronic account payment limit
- Retrieving of weekly stats for the Team
