RECEPTIONIST/OFFICE ADMINISTRATOR at KSP GROUP HEAD OFFICE (2023-08 – Present)
- Answer, screen and transfer inbound phone calls.
- Welcoming of guests, clients and visitors and direct them accordingly.
- Create customer files (manual & electronic) as new assignments are received.
- Planning and managing office events.
- Sourcing and processing of invoices.
- Assist with administrative duties for the Projects department.
- Assist with organizing and capturing of project files.
- Supporting project managers in coordinating and managing project tasks and activities
- Compile and import payroll data from staff time sheets for HR department.
- Assist HR department with recruitment processes (short listing, reference checks, and regret letters) in accordance with job specifications.
- Attending Tender briefings/site meetings.
- Managing and maintain office inventory (stationery, cleaning items, groceries)
- Manage office petty cash and compile monthly petty cash reconciliations.
- Safely and responsibly perform official travel using company vehicle/s.
- Running official office errands and taking account of all available information on the road conditions, routes and location when transporting documentation/office items/equipment.
- Attend in-person client meetings(in & out of the office)
- Prepare and modify documents including correspondence, reports, drafts, memos and emails.
OFFICE ADMINISTRATOR at DYNATECH INFORMATION SYSTEMS (2021-05 – 2022-11)
- Provide ad hoc admin support to management team.
- Oversee daily schedules and diary management for two directors.
- Coordinating domestic travel including flight, accommodation, and car rental reservations.
- Planning and managing office events.
- Compile monthly invoices.
- Supervising and delegating equal responsibility to cleaning staff.
- Monitor and submit daily reports of the staff register and clocking system for HR department.
- Compile and import payroll data from staff time sheets for HR department.
- Assist HR department with recruitment processes in accordance with job specifications.
- Create and update office database by registering and issuing access control for new staff.
- Managing procurement of office supplies by ordering stationery, cleaning items, groceries.
SERVICE ADMINISTRATOR at LIXIL AFRICA (2016-01 – 2020-04)
- Reception duties operate a switchboard to route incoming calls, and place outgoing calls.
- Keep office directories up to date.
- Scanning and filing.
- Receive & process orders daily on SAP-CRM system.
- Provide administrative support and oversee all aspects of the work order for the service department.
- Providing information about products and services to customers over the phone or in person.
- Collect payment and complete payment processing transactions, maintain billing records and invoices.
- Coordinating with merchants to ensure that all materials are delivered on time.
- Worked with technicians to ensure that their organisation's services are delivered in an efficient and effective manner.
- Responding to emails and calls from merchants regarding customer queries and complaints.
RECEPTIONIST at MILADYS HEAD OFFICE (2011-12 – 2015-12)
- As the first point of contact for d. light clients, one will oversee the front office by answering incoming calls, replying to general correspondence, and dealing with enquiries.
- Organising incoming and outgoing of fit samples of made-up garment.
- Providing the PAs with administrative support such as filing, typing, preparing welcome signs and any other tasks they may require assistance with.
- Supervising and managing daily routine of the cleaning staff.
- Keeping up to date with market trends by compiling fashion spreads from magazines for the marketing department.
- Assist the Human Resource department with screening & short listing of CV's, scheduling of interviews, calling back both successful and unsuccessful candidates.
- Receive and distribute mail to staff members.
- Miladys In Motion online TV broadcaster/presenter.
Customer Service Agent (Inbound) at MTN (173) (2009-12 – 2011-02)
- Assist customers with all cell phone queries.
- Assist customers with airtime queries.
- Co-ordinate and manage the complaint handling process.
- Ensuring time-outs first contact resolution.
- Internet and wap queries
