Nono Moholobela

To be an integral part of a dynamic institution where my enthusiasm and hard work will lead to success not only for me but also for the organization I represent. I need to be part of a progressive team where creative thinking and collaboration solve problems and contribute to the well-being of the organization. I am well versed in managing, setting targets and my organizational skills are very good.

I have good communication, presentation skills and work effectively with all member of the public, also with people around me.

Senior Sales Consultant - Sanlam - Cape Town, WC

(2022-06 - 2025-12)

Proficient in communication, teamwork, and time management. With over ten years of proven experience in successfully closing sales, delivering exceptional customer service

• Assisting clients with investments plans, life covers and funeral policies on a day-to-day basis.
• Handling objections and assisting clients with their needs.
• Communicating telephonically or via email, handling queries, making sure clients have good customer service experience, meeting and achieving daily targets.

Virtual Technical Support Associate - Amazon - Cape Town, WC

(2019-03 - 2022-03)

Responsible for translating complex technical information/instruction into a simple language that would ensure seamless troubleshooting. Provided exceptional customer service, directly resulting in a 5-point increase in customer satisfaction ratings

• Promptly respond to North America Amazon customer enquiries via text and telephonically.
• Quickly and efficiently open customer accounts by accurately recording account data.
• Use tools and programs to navigate the website, research accounts, review options and solutions for customers, and communicate them effectively.
• Actively problem solve and innovate on behalf of customers with good judgment to ensure the appropriate customer outcome.

Personal Financial Advisor - Old Mutual - Cape Town, WC

(2012-03 - 2019-01)

Proficient in communication, teamwork, and time management. With over ten years of proven experience in successfully closing sales, delivering exceptional customer service

• Action outbound calls effectively, accurately and professionally.
• Use customer accounts and personal information to provide detailed, comprehensive, and accurate information so customers can make informed decisions about insurance options.
• Selling new and upselling on existing insurance products to clients namely: Investment, Retirement Annuity Education plans, Life Covers and Funeral Policies.
• Manage time and workloads to ensure that deadlines and targets are met.

Inbound Call Centre - Old Mutual Group Schemes - Cape Town, WC

(2007-01 - 2012-02)

Proficient in communication, teamwork, and time management. With over ten years of proven experience in successfully closing sales, delivering exceptional customer service

• Use customer accounts and personal information to provide detailed, comprehensive, and accurate information so customers can make informed decisions about insurance options.
• Dealing with clients telephonically, assist them to resolve queries and giving accurate information, debit order amendments, premium holiday and providing requirements and Procedure for transaction that cannot be done telephonically e.g. surrenders and death claims.
• Communicating telephonically or via email, handling queries, making sure clients have good customer service experience, meeting and achieving daily targets.

National Diploma - Events Management - Cape Peninsula University of Technology (2016-12)

Senior Certificate - Lagunya Finishing School (2001-12)