Nonosi Matsietsa

I enjoy creating positive customer experiences and take pride in helping businesses present their products in a way that attracts customers and drives sales. My background in retail, visual merchandising and customer service has taught me how to build strong customer relationships, maintain excellent store standards, and work confidently in fast-paced environments. I am passionate about delivering quality service, supporting team success, and contributing to business growth through excellent product presentation, stock management and customer engagement.

Retail Assistant / Senior Fashion Advisor - ZARA

(2017-01 - 2026-01)

• Delivered exceptional customer service that increased customer satisfaction and encouraged repeat business.
• Guided customers with product selection and styling recommendations, contributing to higher sales conversions.
• Consistently achieved individual and store sales targets through effective upselling and cross-selling techniques.
• Executed visual merchandising standards that enhanced product presentation and strengthened the in-store shopping experience.
• Processed deliveries, replenished merchandise promptly, and maintained accurate stock levels to improve product availability.
• Operated POS systems and processed cash and card transactions accurately, ensuring efficient checkout experiences and balanced tills.
• Collaborated with team members to support promotional campaigns, store operations, and daily sales objectives.

Visual Merchandiser - Pick n Pay Confectionery

(2016-01 - 2016-12)

• Executed merchandising plans that improved product visibility and enhanced the customer shopping experience.
• Maintained fully stocked, organised and visually appealing displays, reducing stock gaps on the sales floor.
• Applied approved planograms to ensure consistent brand presentation and promotional compliance.
• Conducted routine stock checks and FIFO rotation, helping minimise product wastage and expired stock.
• Verified pricing accuracy and promotional signage, contributing to customer trust and fewer pricing discrepancies.
• Reported damaged, expired and low stock promptly, supporting efficient stock replenishment.

Call Centre Agent - Cover Direct

(2015-01 - 2016-12)

• Assisted customers with insurance enquiries, providing accurate product information that improved customer confidence.
• Achieved daily and monthly performance targets through professional customer engagement and effective sales conversations.
• Captured and maintained accurate customer information, supporting quality records and regulatory compliance.
• Resolved customer concerns efficiently, improving customer satisfaction and first-call resolution.
• Followed company quality standards, contributing to consistent service delivery and compliance.
• Worked collaboratively with team members to achieve operational and customer service objectives.

Grade 12 - Anchor Comprehensive High School (2014-12)