IT SUPPORT SPECIALIST - Actom (Gentron)
(2023-10)
- Ensuring ongoing customer satisfaction by efficient planning of field operations, timely tools and parts delivery and timely resolution of user issues.
- Providing SYSPRO ERP consultancy to customers both in-person and remotely and engaging with the Syspro Solutions Technical and Infrastructure.
- Responsible and accountable for the smooth running of all computer systems within the limits of requirements, specifications, costs and timelines.
- Handle all IT Requisition and IT stock.
- Maintain integrity of the infrastructure, servers and security.
- Administer servers, desktop computers, printers, routers, switches, firewall, phones, tablets, software deployment, security updates and patches, Antivirus.
- User Support / Training.
- Ensure network connectivity throughout the LAN infrastructure.
- Manage onsite documentation pertaining to Servers, Network devices, software.
- User administration.
- Monitor Backups.
- Firewall and Wireless security management - f/when required.
- SharePoint/Office 365/Teams/OneDrive management.
- Weekly/Monthly reporting.
- Evaluate new hardware and software opportunities.
- Maintain asset register with replacement planning and budgeting.
- Handling of projects/project management.
- Routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports.
- NVR/Camera - Basic support.
- Smartboard/Projector/Apple TV Support.
IT SUPPORT SPECIALIST - DHL Supply Chain
(2017-10 - 2022-06)
- Responsible for attending to calls (granting access, password reset, remote assisting user etc.).
- Monitoring and ensuring SLA compliance.
- Responding to client incidents by assigning, maintain and resolving incidents.
- Taking ownership of Incident management lifecycle (logging to closure).
- Prompt feedback on escalated client queries.
- Task Request logging.
- Managing and controlling movement of service engineers.
- Report Writing on incident.
- Documentation of Incidents service dockets 2nd level support for Vodacom website and My Vodacom App.
- Troubleshoot issues for both Vodacom website and My Vodacom.
IT SUPPORT SPECIALIST - BCX-Vodacom
(2013-04 - 2017-09)
- Attending to calls (granting access, password reset, remote assisting user etc.).
- Monitoring and ensuring SLA compliance.
- Responding to client incidents by assigning, maintain and resolving incidents.
- Taking ownership of Incident management lifecycle (logging to closure).
- Prompt feedback on escalated client queries.
- Task Request logging.
- Managing and controlling movement of service engineers.
- Report Writing on incident.
- Documentation of Incidents service dockets 2nd level support for Vodacom website and My Vodacom App.
- Troubleshoot issues for both Vodacom website and My Vodacom.
IT SUPPORT SPECIALIST - BCX
(2011-02 - 2013-03)
- Software Support and Maintenance- through working knowledge in the application of Installation, configuration and upgrading of existing systems.
- Assisting and handling user calls.
- Setup and maintain documentation and standards.
- Ensure documents are reviewed as per the schedule.
- Prepare systems and documents for auditing purposes.
- Action and rectifying audit findings.
- Implement and maintain application security (users and roles, assign privileges).
- Perform application tuning and performance monitoring.
- Plan, design, and implement changes.
- Work as part of a team and provide 24x7 support when required.
- Perform general technical troubleshooting and give consultation to development teams Interface with Vendors Manufacturers for technical support.
- Deliver within projects as per requirements, objectives, and deadlines.
- Ability to troubleshoot and do fault finding.
- Development of Reports and Dashboards.
IT SUPPORT SPECIALIST - Allied Mobile Communication
(2011-02 - 2013-03)
- Attending to calls (granting access, password reset, remote assisting user etc.).
- Monitoring and ensuring SLA compliance.
- Responding to client incidents by assigning, maintain and resolving incidents.
- Taking ownership of Incident management lifecycle (logging to closure).
- Prompt feedback on escalated client queries.
- Task Request logging.
- Managing and controlling movement of service engineers.
- Report Writing on incident.
- Documentation of Incidents service dockets 2nd level support for Vodacom website and My Vodacom App.
- Troubleshoot issues for both Vodacom website and My Vodacom.
