Director, Solutions Architect, PMO, GM, Head
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I am a senior executive predominantly within business consulting and the financial services industry, across all verticals: short term, long term and healthcare.
I have over 25 years’ experience in the industry and have held various senior leadership positions.
My exceptional know-how and abilities in the South African insurance market led to my appointment as the Insurance Architect of a leading global consulting and re-engineering company (77,000 people globally), in so doing expanding my know-how to global best practice status across short-term insurance, life insurance & healthcare insurance: with focus on people, technology and processes - subsequently leading various transformation projects. All projects were based on Lean, Six Sigma, Agile and Design Thinking methodologies.
My innovative thinking resulted in new product offerings being added to the company's financial services blueprint offering, which earned awards for product innovation and highest single project earnings of $13 million in a single year.
My expertise in the industry includes global know-how in marketing, sales, underwriting, claims, customer service, retentions, change management, project management, compliance, risk & customer frameworks.
Prior to being headhunted to lead the company’s efforts in Africa, I held senior management positions in the short term insurance industry, being responsible for the entire claims & claims cost control value chain including procurement, loss adjusting, assessing, salvage, recoveries & liabilities / third party claims and auditing.
In my leadership positions I made significant contributions to product development, risk selection, pricing & governance, in so doing playing a significant and integral role in managing loss ratios. My innovative nature, expertise and diverse capabilities have brought about business optimization and transformation in my areas of control and influence.
I hold 2 law degrees, i.e. a B.Iuris as well as an LLB degree. My insurance law specialization has formed the basis of my insurance career so far, during which I have been predominantly involved in end to end claims operations, including claims cost control.
In addition, I completed my regulatory exams as a representative and key individual, along with completing my Lean and Green Belt Certifications based on the Lean and Six Sigma methodologies. I am also a Certified Fraud Examiner.
I was subsequently headhunted to manage specialised functions / business units of a local well-known company specializing in insurance & automotive business process outsourcing, automotive product service offerings, claims & administration (both on and off risk) and who manages the biggest fleet management in the Southern hemisphere.
Based on my many years’ experience within financial services, I subsequently decided to start my own consulting company along with providing estate planning & financial advisory services.
Recognized both locally and globally as a subject matter expert in my fields of expertise. I am often invited as a guest speaker at various forums hosted by various local and international Financial Services Providers, Specialised Service Providers or Industry Forums and Organizations.
To name a few: Formulating, defining, implementing & execution strategy, financial results, improved efficiencies & effectiveness, risk mitigation; transformation, project & change management, call centres, customer service & business start up’s have all been key outputs throughout my career.
