Nosipho Judith

Dedicated individual with experience in banking and retail, aiming to leverage customer serviuce skills and financial expertise to drive client satisfaction and business growth.

Loan Consultant at Finbond Mutual Bank (2024-04 – 2025-02)

Served as Loan Consultant at Finbond Mutual Bank, responsible for account managementj and loan processing.

• Assisted with account openings and closures
• Processed transactions on the Nupay and CBS Banking software
• Assessed client credit report using XDS system
• Assessed clients financial needs to recommend suitable lending products
• Processed loans and account applications on Delfin system
• Developed business strategies to meet client needs

Online Loan Consultant at Citi Cash Loans (2024-01 – 2024-03)

Worked as Online Loan Consultant managing loan applications and client portfolios.

• Assessed client loan applications
• Managed loan portfolios
• Conducted marketing efforts to expand client base
• Used Excel and other spreadsheet software to manage client data and track payments
• Explained loan options to clients
• Processed payments to clients

Branch Manager at Vanco Financial Services (2018-09 – 2023-12)

Promoted to Branch Manager for exceeding targets. Managed branch operations, client assessments, and financial reporting.

• Assessed client credit worthiness using Expirian system
• Promoted to Branch Manager for exceeding targets
• Evaluated client affordability on Delfin system
• Generated marketing ideas to boost client numbers
• Processed payments on allps system
• Handled company books to manage cash flow and track expenses
• Prepared financial reports
• Worked with Excel tool for financial tasks and data analysis

Cashier at Ok Foods (2018-01 – 2018-08)

Handled in-store cash operations and customer service.

• Handled in-store cash and card transactions using POS
• Resolved customer complains
• Ensured accurate cash handling and end-of-shift drawer
• Bagged and wrapped goods for customers
• Handled customer queries

General Assistant at Be Home Furnitures (2017-06 – 2017-12)

Provided general assistance with store operations and customer service.

• Assisted with receiving and checking new stock deliveries
• Monitored emails and answered phone calls
• Provided friendly and efficient service
• Assisted with the day to day store operations
• Processed transactions and handled customer payments
• Provided excellent customer service

Matric – Ikhethelo Secondary School (2016)