Nosipho Luthuli

Customer-focused and detail-oriented professional with experience in customer service, on boarding support, retail operations, and administrative tasks. Skilled in handling customer queries, data capturing, and problem resolution.

Cashier - Shell Garage

(2022-01)

• Processed high-volume transactions accurately using POS systems
• Captured transaction data and maintained accurate financial records
• Assisted customers with account-related queries, purchases, and issue resolution
• Balanced cash drawer and performed end-of-day reconciliation
• Maintained attention to detail to minimize errors and discrepancies
• Supported store operations, including stock control and administrative

Barista - Bootlegger Coffee Co

(2025-01 - 2025-12)

• Delivered high-volume customer service while maintaining accuracy and efficiency
• Handled customer orders, processed transactions, and ensured correct order fulfilment
• Managed customer queries and resolved issues promptly to maintain satisfaction
• Maintained accurate daily sales records and cash reconciliation
• Supported on boarding of new staff by explaining processes and service standards
• Ensured compliance with company procedures and quality standards

Financial Advisor - Liberty

(2020-01 - 2020-12)

• On boarded new clients by collecting and verifying personal and financial information
• Maintained accurate client records and ensured compliance with company policies
• Provided client support and responded to queries regarding financial products
• Built and maintained strong customer relationships through consistent follow-ups
• Assisted clients through application and approval processes

Meter Inspector Apprentice - Ujabule Constructions

(2021-01 - 2021-12)

• Collected, verified, and recorded meter readings with high accuracy
• Captured and updated data into reporting systems
• Identified discrepancies and escalated issues for resolution
• Maintained organized records and supported reporting processes
• Followed strict procedures and compliance guidelines

Matric - St. Victor High School (2008-12)