Nosisa Qaba

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.

Travel associate - Igt Solutions

(2025-08)

Virgin voyages boat cruise

• Handle customer queries through phone, email, or in person.
• Create detailed travel itineraries.
• Assist customers with booking flights, hotels, car rentals, and holiday packages.
• Process payments, changes, and cancellations

Expedia travel agent - Foundever SA

(2024-03 - 2025-05)

• Booking flight reservation, Hotel reservations, activities and car rentals for customers
• Changing reservations
• Cancel reservations
• Helping travellers to check-in
• Book seats and baggage
• Interacting with customers via emails, chats and voice

Customer service representative - Capita SA

(2022-10 - 2024-02)

British Airways Airline

• Changing Bookings
• Cancelling flights
• Provide assistance for people who are checking-in
• Making reservations
• Rebooking a flight
• Checking in baggage

Customer Service Representative - Ascensos/ Digital Tribe

(2021-09 - 2022-09)

• Interacting with customers via email/calls and chat
• Handling customer enquiries
• Responding to customer complaints
• Issuing refunds
• Tracking customer's orders

Matric - Intshukumo Gugulethu Comprehensive High School (2012)