Nothando Ntombela

I seek challenging opportunities where I can fully use my skills for the success of the organization.

Sales Consultant - O'Keeffe & Swartz

(2026-01 - 2026-03)

• Contacted potential clients to present and sell financial products such as funeral cover and insurance
• Explained product benefits clearly and assisted clients in choosing suitable plans
• Achieved sales targets through cold calling, lead generation, and follow-ups

Financial Advisor - Metropolitan

(2025-07 - 2025-10)

• Consulted with clients to assess their financial needs and goals
• Recommended and sold suitable financial products such as insurance and savings plans
• Generated new business through prospecting, networking, and referrals

Debt Collections Agent - Nimble Credit Solutions

(2023-02 - 2024-12)

• Contact customers to collect outstanding debts and follow up on overdue accounts
• Negotiate and agree on suitable repayment plans
• Maintain accurate records of all communication and payment arrangements

Customer Service Agent - Kura SA

(2022-07 - 2023-01)

• Handled inbound calls from UK customers, resolving account queries, billing issues, and service-related concerns in a professional manner
• Delivered high quality customer service aligned with UK standards, ensuring customer satisfaction and first call resolution
• Accurately captured and updated customer information on CRM systems while maintaining data protection compliance
• Met and exceeded KPIs including call handling time, quality assurance scores, and customer experience targets

Bachelor of Social Sciences - Social Sciences - University of KwaZulu Natal (2025)

12 - Mthiyaqhwa High School (2021)