Sales Consultant - O'Keeffe & Swartz
(2026-01 - 2026-03)
- Contacted potential clients to present and sell financial products such as funeral cover and insurance
- Explained product benefits clearly and assisted clients in choosing suitable plans
- Achieved sales targets through cold calling, lead generation, and follow-ups
Financial Advisor - Metropolitan
(2025-07 - 2025-10)
- Consulted with clients to assess their financial needs and goals
- Recommended and sold suitable financial products such as insurance and savings plans
- Generated new business through prospecting, networking, and referrals
Debt Collections Agent - Nimble Credit Solutions
(2023-02 - 2024-12)
- Contact customers to collect outstanding debts and follow up on overdue accounts
- Negotiate and agree on suitable repayment plans
- Maintain accurate records of all communication and payment arrangements
Customer Service Agent - Kura SA
(2022-07 - 2023-01)
- Handled inbound calls from UK customers, resolving account queries, billing issues, and service-related concerns in a professional manner
- Delivered high quality customer service aligned with UK standards, ensuring customer satisfaction and first call resolution
- Accurately captured and updated customer information on CRM systems while maintaining data protection compliance
- Met and exceeded KPIs including call handling time, quality assurance scores, and customer experience targets
