Novuselelo Mtshali

I am a customer-focused retail and warehouse support professional with experience in order fulfilment, customer service, and product handling in a fast-paced retail environment. I take pride in delivering accurate work, maintaining high quality standards, and creating positive customer experiences. I work well under pressure, learn new systems quickly, and enjoy collaborating with others to achieve team goals.

My reliability, attention to detail, and strong work ethic allow me to contribute effectively to daily operations. I am eager to bring my skills, positive attitude, and commitment to excellence to an organisation where I can grow professionally while adding value from day one.

Personal Shopper at OneCart (Pty) Ltd (2021-12 – 2022-06)

• Processed and fulfilled customer shopping orders accurately while maintaining high service standards.
• Selected quality products that met customer specifications, reducing order discrepancies.
• Prepared customer orders efficiently for dispatch and on-time delivery.
• Communicated professionally with customers regarding product substitutions and stock availability.
• Maintained high levels of customer satisfaction through prompt and courteous service.
• Worked collaboratively with store teams to improve workflow efficiency during peak trading periods.
• Ensured compliance with company quality standards throughout the order fulfilment process.
• Managed multiple customer orders simultaneously while maintaining accuracy and productivity.

National Senior Certificate (Matric) – Esicelimfundo Combined School (2020)