Noxolo Ntombela
Web and Graphic design
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About
I'm Noxolo Ntombela, a dedicated and customer-focused call center agent with a passion for providing exceptional service. With 4 years of experience in the industry, I've honed my skills in conflict resolution, communication, and adaptability. I'm a quick learner, always looking for ways to improve processes and enhance customer satisfaction.
Outside of work, I enjoy doing researches about history like reading, going out with my family and friends. I'm excited to bring my enthusiasm and expertise to a dynamic team and make a positive impact on customers' experiences!
Experience
Highly motivated and experienced call center professional with 5+ years of experience in:
Handling inbound/outbound customer calls, emails, and chats
Resolving customer complaints and concerns in a timely and professional manner
Achieving sales and service targets, with a focus on customer satisfaction and retention
Utilizing strong communication and problem-solving skills to resolve complex customer issues
Collaborating with teams to improve processes and enhance customer experience
Consistently meeting or exceeding performance metrics, including first call resolution and customer satisfaction scores
Education
I went to Boston city campus, to study a web and Graphic design. Than continued studying online for business marketing, social media marketing etc.
