Nqabisa Mapipa

I am a hardworking and dedicated individual looking for an opportunity to grow in a customer service or call centre environment. My goal is to use my communication skills, problem-solving ability, and experience in customer support and administration to deliver excellent service and help the company reach its targets. I am eager to learn, improve my skills, and contribute positively to the team.

Sales & Orders Administrator / Quotation and Orders Specialist - Metso outotec

(2022-06 - 2024-06)

METSO OUTETEC

• Processed customer quotations and sales orders accurately and within deadlines.
• Assisted customers with product enquiries, pricing, and availability.
• Maintained strong communication with clients via email and telephone.
• Updated order information, tracking details, and documentation on the system.
• Worked closely with the sales and logistics team to ensure smooth order dispatch.
• Resolved customer issues professionally and followed up until problems were solved.
• Ensured all records, invoices, and purchase orders were captured correctly.
• Provided administrative support, including filing, preparing documents, and updating spreadsheets.
• Maintained a high level of attention to detail and delivered quality customer service.
• Ensured compliance with company procedures and service standards.

Call Centre Agent - Ison Experiences

(2024-10 - 2025-01)

ISON EXPERIENCES

• I worked as a Call Centre Agent in Debt Collection inbound and outbound calls. My duties included helping customers with their overdue accounts and help arrange payment methods. updating their information, and giving product or service support. I also assisted with payment arrangements, followed up on customer requests, and made sure issues were solved quickly and professionally.

Volunteer - Bophelong Clinic

(2022-01 - 2022-04)

• Assisted with welcoming and directing patients to the correct departments.
• Helped with basic administrative tasks such as filing and organizing patient records.
• Supported nurses and staff by preparing forms and updating patient information.
• Maintained cleanliness and order in waiting areas.
• Provided friendly customer service to patients and visitors.
• Assisted with managing queues and ensuring smooth patient flow.
• Handled confidential information with care and professionalism.
• Gained experience in communication, teamwork, and working in a healthcare environment.

Grade 12 diploma pass - Tembisa West secondary school (2021)