Nsuku Dolab

Apply theory (e.g., networking, databases, cybersecurity) in lab settings Use real-world tools (e.g., Linux, Cisco, Microsoft, Git, virtualization) Learn troubleshooting, system setup, and scripting

Experience learning (WIL) - Melonz Media

(2022-07 - 2023-06)

• Apply theory (e.g., networking, databases, cybersecurity) in lab settings
• Use real-world tools (e.g., Linux, Cisco, Microsoft, Git, virtualization)
• Learn troubleshooting, system setup, and scripting
• Understand IT support processes and service delivery models (e.g., ITIL)
• Build soft skills: teamwork, communication, time management
• Develop familiarity with ticketing systems, change control, documentation
• Experience different areas: helpdesk, systems admin, cloud, cybersecurity, software development, etc.
• Discover strengths and career interests early
• Work on capstone or team projects that simulate business problems
• Learn how to plan, implement, and maintain IT solutions
• Gain real workplace experience in industry
• Build a portfolio and network with professionals
• Gain confidence in working independently with IT systems
• Practice problem-solving in uncertain or unfamiliar scenarios

IT Helpdesk / Technical support - Netsurit

(2024-01)

• Respond to helpdesk tickets, emails, or calls
• Assist users with login issues, email problems, software errors, etc.
• Provide support for Microsoft Office, printers, remote access, and more
• Diagnose hardware and software issues (laptops, desktops, mobile devices)
• Resolve basic network connectivity or VPN issues
• Escalate complex issues to higher-level technicians or specialists
• Create, disable, or reset user accounts (e.g., Active Directory, Microsoft 365)
• Manage permissions and user roles
• Help with password resets and MFA setups
• Log all support interactions in a ticketing system (Marval and Freshdesk)
• Document known issues and solutions in a knowledge base
• Assist with software installations and updates
• Help roll out security patches or new applications
• Monitor IT systems for alerts or outages

Matric - Bachelors - Panorama Secondary School (2013 - 2017)

National Diploma - Engineering: Computer Systems - Tshwane University of Technology (2019 - 2023)