Nthabiseng Ayanda

Passionate about joining a dynamic team where I can utilize my experience and abilities to deliver exceptional results and contribute to the company's growth.

Sales Consultant at Kheta Insurance Brokers (2022-07 – 2023-11)

• Assisted clients with policy inquiries and product selection.
• Explained insurance benefits and terms in clear, simple language.
• Maintained strong customer engagement to improve satisfaction levels.

Insurance Sales Agent at Clientele Life (2024-02 – 2025-01)

• Consulted with customers to assess insurance needs and recommend suitable policies.
• Built long-term client relationships through professional communication.
• Maintained accurate customer records and ensured compliance standards.
• Supported retention initiatives by delivering excellent after-sales service.

Customer Service Representative at Altitude BPO (2025-03 – Present)

• Managed high-volume inbound calls while maintaining service quality.
• Resolved customer queries efficiently with empathy and professionalism.
• Captured accurate interaction notes within internal systems.
• Worked collaboratively to achieve SLA and performance targets.

Bachelor of Political Science in Political Science – Boston College (2022-02 – 2024-11)

Higher Certificate In Early Childhood Development in Early Childhood Development – IE Varsity College (2025-03)