Nthabiseng Malotle

Highly skilled and enthusiastic professional Practice Manager with proven track record of exceeding performance targets and rapid career progression with more than 6 years of experience managing operations in patient-centric medical office. Successfully oversee human resources, budgeting, supply management and patient services. Since joining The Back Clinic, achieved 3 promotions, consistently meeting and exceeding KPIs, demonstrating exceptional leadership and operational expertise.

Practice Manager - The Back Clinic - Bloemfontein

(2020-09)

• Oversees daily practice operations to guarantee seamless service delivery for patients and providers alike.
• Collaborates with Doctors, Physiotherapists & Biokinetics to develop strategic plans for expanding the scope of services offered by the practice.
• Provides outstanding support to entire staff which helps improve process flow and boosted efficiency.
• Maintaining excellent customer service within the practice - patients are seen on time, appointments honored.
• Improving patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
• Establish strong relationships with referral sources to increase patient volume at the practice consistently over time.
• Assisting in recruiting, hired and trained all Admin staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Escalate complaints, compliments and complex queries within 24 hours and forward communication to relevant individuals so these can be resolved within 72 hours.
• Preparing reports and ensuring accurate data capturing - capture patient information accurately on all relevant documents.
• Ensure that requested patient reports are prepared and sent to patients and Doctor's timeous.
• Prepare annual, monthly, weekly medical aid reports accurately as requested.
• Ordering all office supplies and keep in check on inventory levels.
• Ensure prompt and accurate billing and patient invoicing Administrative competency and excellence.
• Check day sheets for the next day of appointments and ensure correct information is captured.
• Complete all filing requirements ensuring all patients information is correctly stored/filed.
• Capturing new patient information on the booking system, MedEDI, Allegra and any other billing on the systems.
• Develop customized reporting tools that allowed for better tracking of key metrics affecting overall practice performance.
• Ensure that all patient attendance records are completed daily.
• Using critical thinking to break down problems, evaluate solutions and make decisions.

Administrative Assistant - CORE Admin - DSV Mounties (Under Blu.) - Bloemfontein

(2019-05 - 2020-05)

• Branch Champion for numerous clients Collections and Deliveries, namely MTN, Capitec, NedBank, ABSA, FNB, Standard Bank, IEC & UNISA.
• Capturing of Timesheets on Excel spreadsheet and sending to Manager every Monday for Payroll.
• Capturing data onto the system of employees, hours worked.
• Responsible for Invoices of Owner Drivers and sending through documentation to the HR Department (File and maintain records).
• Placing of office stationery orders and stock controls.
• Transmit information or documents to customers, telephonically and/or email communication.
• Generating various KPI reports daily and monthly.
• Responsible for the employee's PPE requirements, processing bulk orders for PPE fortnightly.
• Arrange asset tags to be plugged in different departments.
• Filling of documentation in Admin department.
• Monthly internal ordering of stationery/refreshments.

Administrative Assistant - Operations (Data Capture) - DSV Distribution - Bloemfontein

(2013-03 - 2019-05)

• Capturing of Confirmation of Deliveries on a daily basis and making sure all the PODs of delivered parcels are on the system.
• Helping clients telephonically as well as emailing them PODs requested.
• Capturing of our drivers Fuel Stats daily by entering their kilos of each day on DSV Sun Fleet Fuel Usage and email them to our Operations Supervisor and Operations Manager.
• Sending of Client Own Docs each Friday and making sure where required there's GRVs attached.
• Seasonally working with schoolbooks such as DBE, Pearson, Oxford, and Via Afrika and sending original invoices to our DSV respective branches.

Note Sorter - SBV Cash Operations - Bloemfontein

(2012-09 - 2013-02)

• Operating on the machine counting cash notes for different Retail Stores and different Banks around South Africa, making sure that money I counted balances on my Balance Sheet before handing it over to our Cash Transporters.
• Train and guide other new employees as requested by my Supervisor, perform other tasks as assigned by my Manager.

Diploma - Business Management, specializing in Marketing - PC Training And Business College (2011-01 - 2013-12)

Bachelor of Commerce - Accounting And Business Management - Not Completed - University Of The Free State - QwaQwa Campus (2010)

Grade 12 - Matric - Shakhane Senior Secondary School (2008-01 - 2008-12)