Nthabiseng Ogle
I am Service Controller, Administrator, Receptionist for an Office Automation industry
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About
My career plan is to be a specialist in the field of Tourism and Leisure Management, with Customer Service and Administration, Service Controller, for Office Automation, Data Capture in Logistics as my areas of specialization. I plan to achieve this professional qualification through gaining valuable work experience and studying further.
Experience
Meter readings Administrator at ITEC SA (2022-08 – Present)
Collection and management of meter readings from multiple sources and clients. Processing client queries and maintaining billing records.
- Collection of Meter Readings via FMA, CSRC, Emails, Telephonic from all RT3 clients
- Maintaining the Readings Mailbox and entering meter readings
- Responding to queries sent to mailbox
- Assisting with client queries
- Assisting Contract department with date-specific client billing
- Resolving queries by locating devices and following up on cancellations and reconnections
Toner Controller and Service Controller at Raydian (2020-09 – 2021-02)
Managed toner distribution, service calls, meter readings and copier fleet operations for clients.
- Logging toner calls on BPO
- Issue toners for clients (CMYK)
- Monthly Billing
- Capturing meter readings
- Dispatching technicians
- Ordering spares for Copiers
- Arranging loan machines and new installations
- Processing quotations and sales orders
- Assigning calls to technicians
- Scheduling copier installations
Service Controller / Office Automation at United Business Solutions (2018-02 – 2020-08)
Managed service calls, office automation systems, and coordination with technicians across multiple branches.
- Logging calls on BPO
- Outsourcing calls with dealers
- Generate Quotes for Spares/Consumables
- Generate Purchase Orders, GRV, GRN
- Issue invoices for clients
- Working with more than 6 Technicians and 3 branches
- Closing off calls and assisting clients with copier machine errors
- Assist with PABX calls and Logging Toner calls
- Calculation of yield on Consumables
- Calling clients for meter readings and capturing readings
- Monitoring the Print fleet inbox
- Arranging new installations and courtesy calls
Data Capture at Trans-Airfreight (2008-01 – 2018-01)
Data capture and customer service operations for air freight company including document processing and billing analysis.
- Scanning POD's and Invoices
- Customer Service and analyzing customer's bills/invoices
- Filling documents
- Problem solving and responding to enquiries
- Capturing of Airwaybills for 9 Branches
- Capturing for DGR, goods, Perishable items
- Checking parcels for Same day or Normal delivery
Education
Grade 12 in General Education – St' Anthony's Training Skills (2006)
Grade 12 in General Education – Fumana Comprehensive High School (1997)
Diploma in Tourism & Leisure Management – PC Training & Business College (2002)
Certificate in End User Computing – St' Anthony's Training Skills
