Ntombi Mdepa

To leverage my 13 years of experience as a Spa & Salon Receptionist to secure an administrative role in a dynamic and growing company. I'm seeking a challenging and rewarding role that I can utilise my excellent communication and organizational skills to drive business success and to bring my expertise customer service and administration to a new role, where I can continue to grow and develop as a professional.

Salon Receptionist - Gerald Wells Hair Professionals

(2012-05 - 2018-04)

Salon Receptionist - Edge For Men & Unisex

(2018-04 - 2023-10)

Spa Front Desk Coordinator - The Bay Hotel

(2024-09 - 2026-02)

Assisted the Spa Wellness Manager in daily operational oversight, handling guest and staff escalations to maintain service continuity and uphold brand standards. Manage front desk operations for spa and gym, handling guest check-in/out, enquiries via phone/email/in person, and resolving issues as first point of escalation to ensure high satisfaction. I coordinated all spa bookings across 3 properties in ESP, managing pre-payments, cancellations, amendments, and group reservations.

Maintained optimal scheduling and supported voucher sales to maximize revenue and facility utilization. Maintained guest records, processed invoices and voucher databases, conducted daily cash-up audits, and compiled daily reports for the Finance Department. Liaised with Hotel Front Desk on promotions, vouchers, and room charges in Opera; oversaw inventory, supply orders, and facility presentation to uphold cleanliness and brand standards and doing stock take on Monthly basis.

Grade 12 - Bridgetown High School (2005-01 - 2009-12)

Computer Literacy & Office Administration - SHAWCO UCT (2013-01 - 2013-10)