Ntombi Shezi

I am a 45-year-old ambitious individual, a hard worker and self-motivated. I believe my experience and qualifications will make me a valuable asset to your organization. I like to interact with different individuals and can adapt easily to different environments.

Lead Housekeeper at Radisson Red Rosebank (2022-02 – Present)

• Putting together a team (Room Attendants, Public Area Attendants etc.)
• Managing and coaching the housekeeping department including the outsource casuals.
• Ensuring policies and procedures are followed
• Creating and inventing SOPs
• Ensuring the brand standards is always met
• Planning, forecasting for the department
• Addressing guest's complaints accordingly
• Team development
• Employee recruitment according to company processes
• Discipline accordingly when required
• Supplier relationships
• Monthly Stock counts

Executive Housekeeper at The Capital Hotels and Apartments (2019-00 – 2021-00)

• Managing the housekeeping department including the outsource cleaning company
• Ensuring policies and procedures are followed
• Ensuring the brand standards is always met
• Planning, budgeting, and forecasting for the department
• Addressing guests' complaints accordingly
• Team development
• Employee recruitment according to company processes
• Supplier relationships
• Stock counts
• Financials

Contract Manager at Hospitality Staff Solution (HSC) (2017-00 – 2019-00)

• Maintaining the housekeeping department, ensuring it is neat and tidy
• Allocating daily tasks for the housekeeping staff
• Ensuring that safety and hygiene measures are followed
• Assist in the planning, budgeting, and forecasting for the department
• Ensuring the building is maintained according to brand standard
• Assist in employee recruitment
• Dealing and handling clients complaints
• Assist with stock counts
• Ensuring housekeeping Health and Safety standards are adhered to.
• Ensuring proper maintenance of all equipment.
• Ensuring that Kitchen standards are met all the time.
• Managing time attendance.

Executive Housekeeper at Holiday Inn Rosebank (2013-00 – 2017-00)

• Managing the housekeeping department including the outsource cleaning company
• Ensuring policies and procedures are followed
• Ensuring the brand standards is always met
• Planning, budgeting and forecasting for the department
• Addressing guest's complaints accordingly
• Team development
• Employee recruitment according to company processes
• Supplier relationships
• Stock counts
• Financials

Assistant Executive Housekeeper at The Fairway Hotel (2011-00 – 2013-00)

• Managing the housekeeping department including the outsource cleaning company
• Ensuring policies and procedures are followed
• Ensuring the brand standard is always met
• Planning, budgeting and forecasting for the department
• Addressing guest complaints accordingly
• Team development
• Employee recruitment according to company processes
• Supplier relationships
• Stock counts
• Waste management/financial saving

Night Audit Reliver / Housekeeping Supervisor at The Grace in Rosebank (2010-04 – 2010-08)

• Manage and overseeing staff
• Manage reservations bookings
• Keep up to date with current promotions and hotel rates
• Ensuring guests satisfaction and aim to meet their expectations
• Regularly conduct On the Job Training
• Making sure that Policies & Procedures are followed
• Handle guest's complaints accordingly
• Maintaining the housekeeping department, ensuring it is neat and tidy
• Allocating daily tasks for the housekeeping staff
• Ensuring that safety and hygiene measures are followed
• Assist in the planning, budgeting and forecasting for the department
• Ensuring the building is maintained according to brand standard
• Assist in employee recruitment
• Assist in dealing with suppliers
• Assist with stock counts

Acting Front Office Supervisor / Night Auditor at Garden Court Sandton City (2007-00 – 2010-00)

• Guest liaison
• Welcome guests on check-in
• Credit check on guests accounts and action accordingly
• Reservation bookings
• Room allocation according to guest preference
• Switchboard operation
• Dealing with guest complaints accordingly
• Bid guests farewell on departure
• Handling guests' complaints

Receptionist at Garden Court East London (2002-00 – 2007-00)

• Guest liaison
• Welcome guest on check-in
• Group check in
• Credit check on guest accounts and action accordingly
• Reservation bookings
• Room allocation according to guest preference
• Switchboard operations
• Dealing with guest complaints accordingly
• Bid guests farewell on departure
• Balancing daily banking
• Compiling daily night audit packs
• Balancing rate variance
• Exchanging foreign forex
• Following up on query accounts

B-Tech in Tourism Management – Walter Sisulu University of Science and Technology (2007-00)

National Diploma in Tourism management – Border Technikon (2002-00)

Matric Certificate – Thuto Thebe S.S.S. (2000-00)